Client Services Analyst

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

Job Summary

Solutions at ECMC is a fee-for-service business unit serving the student support needs of hundreds of colleges and universities across the country. The Client Services team provides industry leading support to these institutions by: maintaining the award winning, proprietary, LoanTracker software system, aggregating and analyzing student success metrics, proposing novel solutions to problems, and providing general industry education. As a Client Services Analyst, you will develop a diverse skill-set while being responsible for independently managing a portfolio of up to 60 colleges and universities.

Professional growth opportunities, in the form of promotions and expanded responsibilities, are realized by team members who demonstrate subject matter mastery, the ability to exceed our clients’ expectations, and propose innovative solutions or system enhancements.

Essential Duties and Responsibilities

• Independently manage client relationships to ensure our service levels exceed the clients’ expectations
• Prepare for and facilitate client performance updates and presentations, in appropriate format
• Maintain client data integrity within the LoanTracker operating system by pulling and uploading data files from U.S. Department of Education systems
• Monitor client portfolio performance by analyzing dashboard reporting and conducting further research when appropriate
• Prepare and present student-facing webinars upon client request
• Monitor, and occasionally implement, various campaigns/products/services
• Conduct system training with new and current clients
• Perform other duties and responsibilities as assigned

Required Qualifications

• High school diploma or GED
• 4+ years of project coordination, B2B relationship management or related experience
• Advanced MS Office and Adobe skills
• Extreme attention to detail
• Demonstrated ability to work independently and in virtual team environments
• Strong commitment to a growth mindset to drive career development

Preferred Qualifications

• Bachelor’s degree in related field or comparable work experience
• Prior experience in account management, customer success, customer service or sales 
• Prior experience in Financial Aid or other higher education environments
• Prior business-to-business service experience
• Prior experience describing system functionality, enhancements, or bugs
• Demonstrated ability to prepare and present complex ideas
• Prior experience developing innovative business solutions
• Proficient in Spanish

This is a full-time permanent role. The hourly range for this position is $28.00 - $32.00 ($58,240 - $66,560). Actual compensation may vary based on factors such as relevant experience, peer and market benchmarks, and geographic location.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ECMC Group also provides a comprehensive benefits package:  

• Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.