Provide front-line, multi-channel client support and manage full lifecycle inquiries; assist onboarding and API integrations; test application/APIs, create user and API documentation, and lead process improvement and automation efforts while working cross-functionally.
Liberating Money
Client Success Analyst
Location: Remote, North America
Job Type: Full-Time
Department: Client Success
Reports To: Head of Client Success
About the Role
N3XT is a dynamic and rapidly growing fintech revolutionizing the payment space. We foster a collaborative, agile and results-oriented environment where talented individuals can make a significant impact. We are seeking a highly motivated analyst to join the Client Success team. At N3XT we are technology and AI first, and are looking to incorporate automation and quality service into our client service and support processes. This is a critical role in a growing company where contributions are felt across the organization. You will be working directly with N3XT end users, and their technology teams to onboard, implement systems and provide support services.
The ideal candidate is proactive, process oriented and has an automation first mentality. You will work closely with executive leadership, business development, engineering and infrastructure, and other internal teams to streamline all relevant workflows, resolve issues, and contribute to a positive and productive client experience.
- Front line support for the N3XT client base - Multi-channel support (email, chat, via Intercom)
- Contribute to the full lifecycle of client support inquiries - These can be product questions, system issues, onboarding inquiries, payment issues, etc.
- Work directly with other N3XT teams - Compliance, Bank Operations, Business Development, Engineering and Infrastructure as a means to fully supporting the client base
- Assist in the client onboarding process - Work with internal teams to further define and streamline onboarding processes across new and existing client segments
- Support client and vendor integration efforts using API technologies, working directly with software engineers and technical teams. This includes maintaining the client integration process - Testing tools and strategies, certification workflows and processes through go live and BAU
- Identify application issues that lead to user problems through periodic testing of new and existing versions of the N3XT application and APIs - Work directly with Engineering teams to assist in debugging
- Assist in the creation and maintenance of public documentation - FAQs, User Guides, API Documentation
- Support efforts in overall process improvement and automation
Qualifications and Requirements
- Bachelor’s degree or 1-3 years of experience working in a customer support, integration or onboarding role
- Previous experience working in banking, financial services or fintech is a plus
- Previous experience working with Intercom is a plus
- Previous experience working with KYC/Onboarding systems and processes is a plus
- Experience working with, or knowledge of, APIs is a plus
- Experience working with AI tools to solve technical problems is a plus
- Basic scripting and/or query experience is a plus
- Strong desire to continuously improve on, and automate, manual and repetitive tasks
- Entrepreneurial in nature - A desire to take pride in high value work while largely working independently is strongly preferred
- Previous startup experience is a plus
Why Join Us?
- Be part of a fast-growing, mission-driven company in the fintech space
- Opportunity to add significant value to the N3XT efforts
- Work with a diverse, global team in a hybrid-friendly environment
- Competitive salary, benefits, and professional development support
Similar Jobs
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Leads strategic pricing and monetization across sales-driven channels, managing pricing partners and advising on complex commercial deals. Develops pricing frameworks, approval processes, deal governance, and scalable tools using automation, AI, and data. Partners with Sales, Product, Engineering, Legal, Risk, and Revenue Operations to improve deal economics, profitability, pricing performance, packaging, and portfolio-level monetization strategy.
Top Skills:
Artificial IntelligenceAutomationData
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Develop data tools, AI automations, ETL pipelines, dashboards, and machine learning models for payments. Analyze experiments, optimize payment performance and costs, mitigate risk, maintain data systems and cloud infrastructure, and translate business needs into actionable solutions while partnering with Product, Engineering, Finance, and Operations.
Top Skills:
AICloud Data InfrastructureDashboardsData SystemsETLMachine LearningPythonSQL
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Own the full outbound sales cycle for mid-market merchants, including prospecting, pipeline development, discovery, demonstrations, negotiation, and closing complex multi-product deals. Build net-new business through strategic outreach, tailor Square solutions to merchant needs, collaborate cross-functionally, maintain accurate Salesforce forecasts, and consistently achieve revenue targets.
Top Skills:
Salesforce
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
