Lead and grow a portfolio of client accounts, ensuring successful onboarding, implementation, retention, and renewals. Manage and mentor client success managers, analyze performance data, identify risks and growth opportunities, coordinate cross‑functional teams, and deliver actionable reporting to improve client outcomes and program adoption.
Who we are:
EHE Health is the leading national preventive healthcare provider network partnering with mid- and large-sized employers to help their employees and dependents stay healthy by screening and diagnosing health risks through comprehensive exams, allowing for early intervention. Named by Fortune Magazine and Great Place to Work® as one of the Best Workplaces in healthcare, EHE Health is headquartered in New York City and has over 200 health clinics and practices across the U.S., staffed by a network of curated primary care physicians and clinicians.
EHE Health was recently acquired by Consello Capital, the private equity arm of Consello. This transformative partnership leverages Consello’s proven expertise in scaling high-growth ventures and its extensive network of industry leaders. Together, EHE Health and Consello will unlock unprecedented opportunities to accelerate EHE Health’s mission of revolutionizing preventive care.
What we’re looking for:
We’re seeking a driven Director, Client Success to lead and grow a portfolio of key client relationships, ensuring strong execution, measurable outcomes, and long‑term retention. This role partners closely with other Client Success leaders to deliver EHE’s preventive health value while helping clients improve employee health, productivity, and healthcare cost management.
The Director, Client Success, will own day‑to‑day client strategy and execution for a defined book of business, supporting renewals and growth initiatives while coordinating internal teams to deliver exceptional client outcomes.
In this role, you will:
What we offer:
The salary range for this role is $100,000 - $130,000 and is determined by a number of factors including the candidate’s experience, qualifications and skills.
EHE is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees.
EHE Health is the leading national preventive healthcare provider network partnering with mid- and large-sized employers to help their employees and dependents stay healthy by screening and diagnosing health risks through comprehensive exams, allowing for early intervention. Named by Fortune Magazine and Great Place to Work® as one of the Best Workplaces in healthcare, EHE Health is headquartered in New York City and has over 200 health clinics and practices across the U.S., staffed by a network of curated primary care physicians and clinicians.
EHE Health was recently acquired by Consello Capital, the private equity arm of Consello. This transformative partnership leverages Consello’s proven expertise in scaling high-growth ventures and its extensive network of industry leaders. Together, EHE Health and Consello will unlock unprecedented opportunities to accelerate EHE Health’s mission of revolutionizing preventive care.
What we’re looking for:
We’re seeking a driven Director, Client Success to lead and grow a portfolio of key client relationships, ensuring strong execution, measurable outcomes, and long‑term retention. This role partners closely with other Client Success leaders to deliver EHE’s preventive health value while helping clients improve employee health, productivity, and healthcare cost management.
The Director, Client Success, will own day‑to‑day client strategy and execution for a defined book of business, supporting renewals and growth initiatives while coordinating internal teams to deliver exceptional client outcomes.
In this role, you will:
- Establish and maintain strong, trusted relationships with client stakeholders across multiple accounts
- Own the successful onboarding, implementation, and ongoing delivery of EHE programs for assigned clients
- Lead, mentor, and develop Client Success Managers to achieve retention, satisfaction, and growth targets
- Drive client satisfaction, retention, and renewal readiness across the portfolio
- Support account expansion and growth opportunities in partnership with Sales and Client Success leadership
- Collaborate closely with Operations, Marketing, Clinical, Product, and other internal teams to adapt and optimize programs to meet client needs
- Analyze client performance data and deliver clear, actionable reporting and insights
- Proactively identify risks and opportunities, ensuring timely issue resolution and a high-quality client experience
- Maintain a strong working knowledge of preventive health trends, client success best practices, and market dynamics
- Bachelor’s degree in Business, Communications, Marketing, Management, or a related field preferred
- 5+ years of experience in client success, account management, consulting, or professional services
- Demonstrated experience managing complex client relationships and a portfolio of accounts
- Proven people‑leadership experience, including coaching and developing client‑facing team members
- Strong consultative mindset with the ability to translate client needs into actionable solutions
- Experience partnering cross‑functionally in a matrixed organization
- Strong analytical skills with the ability to synthesize data into clear client‑ready insights
- Advanced proficiency in Excel and PowerPoint, including data‑driven presentations
- Passion for health and wellbeing, with a genuine commitment to improving client outcomes
- Ability to travel up to 20–30%
What we offer:
- Competitive salary with high variable performance targets
- Medical, dental, vision, life and disability insurance
- Employer-matched 401(k) plan
- Professional development reimbursement
- Employee access to our preventive exam and services
- Gym reimbursement/Fitness bonus
The salary range for this role is $100,000 - $130,000 and is determined by a number of factors including the candidate’s experience, qualifications and skills.
EHE is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees.
Top Skills
Excel
PowerPoint
Similar Jobs
Healthtech • Software
Lead the Customer Success team focusing on $1B+ accounts, drive customer retention, and manage direct reports while engaging with key customers.
Top Skills:
CRMHubspot
Fintech • Healthtech • HR Tech • Information Technology • Other • Financial Services • Telehealth
The Client Success Director leads post-sale client engagement, ensuring implementation, adoption, renewals, and upsells while fostering relationships with C-Suite leaders and cross-functional teams.
Top Skills:
NotionSalesforceSlack
Information Technology • Sales • Security • Cybersecurity • Automation
Lead and develop a team of Strategic Customer Success Managers, drive product adoption, and build executive-level customer relationships while enhancing operational efficiencies.
Top Skills:
Customer SuccessTechnical Account Management
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
