Client Success Manager, Media

The Client Success Manager (CSM) serves as the primary day-to-day contact for clients, responsible for leading campaign strategy, execution, and performance across multiple media channels. Acting as a trusted strategic partner, the CSM ensures that every campaign aligns with client goals, delivers measurable results, and upholds excellence in service.
The main objective of this role is to drive client success through proactive communication, critical thinking, and seamless cross-functional collaboration, ensuring campaigns are executed efficiently, effectively, and with strategic intent. The ideal candidate is both detail-oriented and big-picture minded, able to connect tactical execution to strategic outcomes while fostering long-term client trust and satisfaction.

Primary Accountabilities:  

Client Leadership and Relationship Management (70%):

• Serve as the primary client contact, maintaining consistent communication, ensuring clarity of deliverables, and proactively managing expectations.

• Partner closely with clients to understand their business objectives and translate them into actionable media strategies.

• Demonstrate strong critical thinking by identifying challenges, proposing solutions, and providing data-driven recommendations that enhance campaign performance.

• Lead client status meetings, campaign reviews, and performance discussions to ensure alignment and transparency at all stages.

• Develop and present client-facing materials including campaign recaps, performance reports, and strategic recommendations that communicate impact and insights clearly.

• Collaborate cross-functionally with Ad Operations, Creative, Influencer, and Analytics teams to ensure flawless execution and continuous improvement.

• Act as a client advocate internally, ensuring the team delivers high-quality work that meets or exceeds client expectations.
   

Campaign Strategy and Operational Excellence (30%):

• Oversee campaign planning, activation, and optimization to ensure timelines, deliverables, and performance targets are achieved.

• Use critical thinking and data interpretation to connect campaign metrics to actionable insights and strategic recommendations.

• Manage internal project workflows via Monday.com, Salesforce, and other systems to maintain visibility into campaign progress.

• Conduct quality checks on deliverables, ensuring accuracy, consistency, and adherence to client and brand standards.

• Anticipate potential issues or delays, problem-solve proactively, and communicate updates to both clients and internal stakeholders.

• Support the integration of influencer, retail media, and paid social components within broader omnichannel strategies and execution.

• Maintain a strong understanding of evolving media trends, ensuring strategies remain current and competitive.

Required Qualifications:

• Bachelor's Degree in advertising, marketing, communications or similar field

• 3–5 years of experience in media account management, client service, or marketing.

• Proven ability to manage multiple clients and campaigns simultaneously while maintaining accuracy and strategic focus.

• Deep understanding of digital media channels, including paid social, retail media, influencer, and loyalty programs.

• Skilled in problem-solving and critical thinking with a proactive, solution-oriented approach and a positive mindset.

• Strong written and verbal communication skills with demonstrated confidence in client presentations.

• Proficiency in Google Suite, Microsoft Office, Monday.com, Salesforce, and analytics tools such as Google Analytics or Tableau, experience in The Trade Desk is a plus. 

 

Preferred:

• Experience supporting U.S.-based or global clients within an agency or marketing organization.

• Familiarity with end-to-end campaign workflows across media and influencer programs.

• Foundational understanding of campaign analytics, measurement, and optimization strategies.

• Ability to work collaboratively across cross-functional teams in a fast-paced environment.

Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

• Use Hands to Handle Objects - Regularly
• Reach with Hands or Arms - Regularly
• Talk or Hear and Read Instructions - Regularly
• Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally
• View Items at a Close Range - Regularly

Rarely: Job requires this activity up to 25% of the time
Occasionally: Job requires this activity between 25% - 50% of the time
Frequently: Job requires this activity between 50% - 75% of the time
Constantly: Job requires this activity more than 75% of the time

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to:

• Medical, Dental, and Vision insurance

• Basic and Supplemental Life Insurance options

• 401(k) retirement plans with company match

• Health Spending Accounts (HSA/FSA)

We also offer:

• Flexible time off and 11 paid holidays

• Family-building benefits, including Maternity, Adoption, and Parental Leave

• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning

• Wellness and Mental Health counseling services

• Concierge and work/life support resources

• Adoption Assistance Reimbursement

• Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring range for this position is:

72,734.63 - 121,224.38 USD Annual

The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations.

Depending on the job level and role, it may include:

• Annual discretionary bonuses through our Core Company Performance Bonus Plan

• Equity grants, sign-on bonuses, and other tailored incentive opportunities

• Additional discretionary compensation, such as:

  • Growing Revenue Incentives

  • Corporate or VIP Bonuses

  • Deferred compensation opportunities

The actual annualized salary offered at the time of hire will be communicated in the candidate’s offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations.

We are an Equal Opportunity Employer, including disability/vets.

Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.

This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.