Client Success Manager

Chartbeat Inc. is the parent company of FatTail, Chartbeat, Tubular Labs, and Lineup Systems. Together, we offer a powerful, integrated platform serving around 1,000 media brands in more than 70 countries. From real-time content analytics and social video intelligence to ad sales workflow and revenue optimization, we help publishers grow audiences, deepen engagement, and drive profitability across every stage of their business.

FatTail, part of Chartbeat Inc., is a leading software solutions provider in the online advertising market. Our flagship platform, AdBook+, streamlines the ad sales process for some of the world’s most prominent publishers—helping them maximize revenue, automate direct deals, and take control of their advertising strategy.

Chartbeat is looking for a FatTail Client Success Manager to join our Commercial Operations team. We are passionate, agile, and solutions-oriented—and we're seeking individuals who share these values and want to make a meaningful impact in media.

Chartbeat prides itself on a unique and high touch client success model from onboarding through to post launch support. As a Client Success Manager you will act as a consultant to the client, developing a meaningful business relationship and helping to drive adoption and utilization of the FatTail platform. You will stay in tune with the needs of the client so that you can help inform and influence the development of new features, as well as continuously improve the services and support we provide to our clients.

We’re committed to providing an inclusive workplace and building a diverse team. At our core we believe deeply in diversity and inclusiveness as being fundamental parts of a healthy team. We aim to create an environment where everyone, from any background, can do their best work. 

• Become an expert in the features, benefits, and application of the AdBook+ platform and use that knowledge to configure features and answer technical questions.
• Manage the client relationship and gain ‘Trusted Advisor’ status
• Serve as a Client Advocate, and work closely with our Product and other internal teams to contribute to platform improvements and priorities
• Provide business, technical, and product knowledge in support of post sales activities to ensure client satisfaction
• Perform quarterly business reviews and work to develop retention and revenue growth strategies
• Mentor, train, and support peers as needed

• A strong passion for the client’s success!
• A desire to continually grow and demonstrate your knowledge of our products.
• Ability to analyze and manage your accounts on an ongoing basis, conduct discovery calls, problem solving and emerging needs identification
• Ability to perform and convey beginner to complex level software applications instruction
• Strong technical, analytical, troubleshooting and systematic problem-solving skills
• BS or MS in Computer Science, Economics, Business Administration or any quantitative and analytical discipline
• Demonstrated successful client interaction skills
• Ability to communicate with a broad audience, from entry level through executive
• Excellent interpersonal skills; able to work independently and as part of a team
• Prioritization and time management skills
• Must have a passport and be willing to travel as needed when deemed safe/beneficial to our clients. 

We are proud to offer our team members a competitive compensation plan that includes: 

• Comprehensive Health, Dental, and Vision Insurance
• 401K with company match (100% of the first 3% and 50% of the next 2%)                    
• Fully Paid Parental Leave - 18 weeks for birthing parents, 12 weeks for non-birthing parents
• Phone and internet stipend
• Wellness, learning, and coworking reimbursements
• Flexible work hours
• Unlimited PTO
• 11 paid holidays and December holiday closure
• Company-wide outings

Compensation: $90,000 - $115,000 annually

Location:  Remote