Manage a portfolio of advertisers, drive campaign success, and maintain client relationships. Advise on strategy, generate reports, and lead client meetings.
About Brave
Brave is on a mission to protect the human right to privacy online. We’ve built a free web browser that blocks creepy ads and trackers by default, a private search engine with a truly independent index, a browser-native crypto wallet, and a private ad network (opt-in!) that directly rewards you for your attention. And we’re just getting started. Already 110+ million people have switched to Brave for a faster, more private web. Millions more switch every month.
The internet is a sea of ads, hackers, and echo chambers. Big Tech makes huge profits off our data, and tells us what’s true and what’s not. Brave is fighting back. Join us!
SummaryBrave is seeking a talented Client Success Manager to join our team. You will manage a portfolio of advertisers and drive the success of their campaigns. As a Client Success Manager at Brave, you should have solid marketing experience combined with a customer service mindset. You will be responsible for the full lifecycle of client campaigns, from discussing strategic solutions with clients to managing live campaigns. The ideal candidate is a trusted advisor who is passionate about digital marketing and delivering outstanding customer service to Brave's growing client base.
Some of the job responsibilities include:
- Build and maintain long term client relationships through excellent customer service.
- Manage the gathering and organization of client-provided campaign assets for smooth and timely deployment.
- Advise clients on campaign strategy and best practices.
- Communicate campaign performance insights with clients by generating and delivering regular reports.
- Lead client calls with strong presentation skills to showcase campaign performance and Brave's value.
- Own internal communications regarding campaign objectives, performance, status, and client needs.
- Passion for account services, creativity, and willingness to work in a 100% remote and highly collaborative environment.
- Self-motivated and able to thrive in a results-driven environment.
- Bachelor’s degree in marketing, business administration, or relevant field.
- 2+ years of experience in account management, campaign development, or similar role (mandatory).
- Excellent communication skills.
- Ability to multitask and manage multiple client accounts simultaneously.
- Proven track record of delivering client solutions and meeting sales goals
- Strong attention to detail.
- Excellent listening, negotiation, and presentation skills.
- Industry-leader in privacy, with a research and engineering team that’s innovating everyday to keep people safer online and beat Big Tech.
- Highly competitive salaries & benefits, and generous home-office stipends.
- Fully remote team (no office, no commute).
- Welcoming, humble, ridiculously smart teammates, and a truly flat org structure.
- Opportunity to get in early at a hyper-growth company, and revolutionize the web.
- Oh, and did we mention Brendan, our CEO & co-founder, invented JavaScript?
LinkedIn | Glassdoor | brave.com
Similar Jobs
Artificial Intelligence • Consumer Web • Edtech • HR Tech • Information Technology • Software • Conversational AI
Own post-sale customer and value strategy for enterprise accounts. Build executive relationships, understand workforce and skills priorities, establish success metrics, lead strategic business reviews, demonstrate solution value, mitigate customer risks, support renewals and expansion, and coordinate internal resources. The role partners with Account Executives to develop account plans and identify growth opportunities while translating customer challenges into learning and talent strategies.
Top Skills:
ChurnzeroCornerstoneDegreedExcelPowerPointSalesforceSap SuccessfactorsWorkday
Artificial Intelligence • Cloud • Information Technology • Security • Social Impact • Software
Manage strategic relationships with enterprise customers, driving product adoption, retention, expansion, and customer value. Conduct Quarterly Business Reviews, assess account risk, support configurations, maintain executive alignment, coordinate cross-functional teams, respond to inquiries, and communicate product developments. The role also manages customer data in Gainsight and Salesforce, identifies cross-sell and upsell opportunities, and provides feedback to Product Management.
Top Skills:
ExcelGainsightSalesforce
AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.
Top Skills:
Adobe CampaignBrazeCRMCustomer Data Platforms (Cdps)Email Service Providers (Esps)IterableMarketing Automation PlatformsMartechSaaSSalesforce Marketing Cloud
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
