The Client Success Manager will oversee client implementation, data analysis, relationship building, renewal processes, and drive program growth while ensuring client satisfaction and engagement.
Client Success Manager
About Airvet:
Founded in 2018, Airvet provides 24/7 access to video visits and chats with thousands of licensed veterinarians and pet care providers, delivered as a highly valued employee benefit to companies like Adobe, Manulife, Freshpet, Dayforce, and Coke Northeast.
Airvet is the #1 rated pet telemedicine app in the App Store, with over 7,500 reviews and a 4.9/5 star rating. To date, Airvet has helped 300,000+ pet families in the United States and Canada.
Read more about Airvet in the news:
- Profile: Brandon Werber, Founder & CEO at Airvet
- Airvet receives 90+ NPS from employer clients for the second year in a row
- EBN: How telehealth is saving this employee thousands in vet bills
ABOUT THE ROLE:
We seek a relationship-driven, well-organized, and data-driven Client Success Manager to join our growing team.
If you enjoy solving interesting problems, working in fast-paced environments, and want to make a meaningful difference in the lives of pet families across the country, this is the position for you.
As a Client Success Manager, you’ll flex across various points of our client lifecycle, from implementation to QBRs to renewal. You’ll also be responsible for driving program growth and success in partnership with the marketing and product teams.
Core tasks include:
- Client implementation –Set the stage for a strong partnership by leading kick-off meetings and facilitating implementation for our various customers.
- Reporting & data analysis – Monitor program success and identify areas for improvement. Share these insights in easily digestible ways for our clients to understand the health of their program. Be an advocate for the voice of our customers and identify new areas where we can refine and improve our reporting and data tracking.
- Program growth – Work closely with the marketing and product teams to drive adoption and utilization across your book of business. This may include driving employee-facing webinars, conducting pet photo contests, and working in partnership with the marketing team to develop seasonal content to inspire program engagement.
- Relationship building – Become a trusted advisor for our clients. Find ways to delight and surprise them with all-star treatment and maintain our exceptional client NPS.
- Renewal – Lead renewal and pricing changes with our customers in a way that continues to foster a strong partnership.
- Making a positive difference for pets and pet parents – We’re a small but mighty team with a big mission. Your work will have a tangible and direct impact on the success of Airvet and the lives of pet parents across the country.
- 3-5 years of experience in a client-facing role such as account management, customer success, or other discipline
- Excellent written and verbal communication skills.
- Excellent analytical and reporting skills.
- Highly organized with excellent attention to detail. A great project manager.
- Growth mindset with a strong desire to proactively drive adoption and utilization across your book of business
- Energetic, flexible, collaborative, and proactive; a team player who can positively and productively tackle strategic initiatives and immediate business needs.
- Must love pets!
Nice to have:
- Previous experience in the employee benefits space
- Previous experience working at high-growth start-ups
- Previous experience in event management
Additional Information:
The range displayed on each job posting reflects the minimum and maximum target for new hire salaries across California. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
California: Salary range is $110,000 - $130,000 plus equity
- Competitive salary
- Stock options
- Medical, Dental, and Vision coverage, including Dependents
- Flexible Spending and Health Savings Accounts
- Telemedicine and Employee Assistance Program (EAP)
- Life and AD&D policies
- PTO paid holidays and a flexible time-off approach
- Los Angeles-based and Remote Work team
- Pet-friendly, of course!
- Monthly stipend for remote work
Closing Statement:
Airvet is dedicated to working with the highest-skilled people from the most inclusive talent pool feasible. We maintain that diversity in all aspects leads to positive change, solutions, and innovation for our customers and employee career fulfillment. All qualified individuals are encouraged to apply.
We will consider qualified applicants with arrest and conviction records in accordance with applicable law, including the San Francisco Fair Chance Ordinance.
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