The Client Success Manager drives client adoption, builds partnerships, monitors key health indicators, and translates business challenges into actionable learning strategies.
Job Type: Full-Time
BizLibrary is seeking a Client Success Manager to join our award-winning organization. The Client Success Manager is responsible for building strategic partnerships with clients to continuously drive value and ensure the overall success of their clients’ learning and development programs and goals.
The ideal candidate has at least three years of client relationship management experience. Candidates must have excellent communication skills, strong project and time management skills, and a proven history of building impactful client relationships.
Responsibilities
- Drive client adoption and program success, ensuring learning initiatives are effectively implemented, utilized, and aligned to business priorities
- Serve as an advisor to client stakeholders, helping translate business challenges into actionable learning strategies
- Build and maintain relationships with stakeholders to ensure alignment and ongoing engagement
- Monitor and influence key health indicators, including adoption, utilization, engagement, and stakeholder alignment
- Proactively identify risks to client success, including low adoption, disengagement, or organizational changes, and activate appropriate action plans and internal resources
- Lead program launch and ongoing enablement, partnering cross-functionally to deliver a strong client experience throughout the lifecycle
- Leverage data and insights to guide client strategy, helping clients understand performance and opportunities for improvement
- Identify signals for growth and expansion, and partner with Client Account Executives to support opportunity development and client readiness
- Act as the internal advocate for the client, ensuring alignment across teams while maintaining focus on delivering value within scope
Qualifications
- 3+ years of experience in customer success, consulting, or account management within a SaaS environment
- Demonstrated ability to drive adoption and customer engagement across a portfolio of clients
- Strong ability to build relationships and influence stakeholders, including program owners and leadership
- Ability to analyze customer data and translate insights into actionable recommendations, identifying trends, risks, and opportunities
- Proven ability to manage a book of business, prioritize effectively, and operate in a fast-paced environment
- Strong communication skills across written, verbal, and presentation formats, including the ability to deliver clear, client-ready recommendations
- Experience collaborating cross-functionally (sales, product, support) to support customer outcomes
Digital and AI Proficiency (Required)
- Proficiency using core business systems, including CRM platforms (e.g., Salesforce), customer engagement tools, and reporting dashboards
- Ability to leverage data and systems to inform decisions, monitor client health, and guide strategy
- Demonstrated ability to use modern productivity tools (e.g., Microsoft Office or Google Workspace) to create clear, professional client deliverables
- Proficiency in using AI tools (e.g., ChatGPT or similar) to improve efficiency and effectiveness, including:
- Synthesizing call notes and identifying key insights
- Drafting client communications and executive summaries
- Preparing for meetings with structured plans and hypotheses
- Identifying risks and recommended actions from data or transcripts
- Ability to apply critical thinking and judgment when using AI, ensuring accuracy, data privacy, and high-quality client-facing outputs
Benefits:
-Work from anywhere within the US for most roles
-Competitive Salary
-Medical, Dental, and Vision Insurance
-Flexible PTO
-401K - 100% vested with ~4% match
-12 Paid Holidays
-Company Laptop
-Reimbursement for home office expenses
-Employee Referral Bonuses
-Short-Term and Long-Term Disability Insurance
-FSA & HSA Options
-Life Insurance
-Personal and Professional Development
-Employee Assistance Program (Mental Health)
-Parental Leave + baby bonus
Similar Jobs
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Manage and build long-term client relationships for Corptax customers, respond to inbound support across channels, drive product adoption, document and triage issues, perform release testing, and collaborate on support projects while maintaining high customer satisfaction.
Top Skills:
CorptaxCorptax Case Tracking SystemMS Office
Cloud • Security • Software • Cybersecurity • Automation
Manage a portfolio of U.S. public sector customers to drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and run enablement and project initiatives to ensure customers realize business outcomes from GitLab.
Top Skills:
Ci/CdContinuous DeploymentContinuous IntegrationDevsecopsGitGit WorkflowsGitlab
Artificial Intelligence • Cloud • Enterprise Web • Information Technology • Software • Analytics • Business Intelligence
Lead customer onboarding, drive product adoption, manage relationships to ensure retention and renewals, identify expansion opportunities, advocate customer needs to product teams, track KPIs in Salesforce, and support operational improvements to deliver measurable business outcomes.
Top Skills:
Ai LlmsGrooveHubspotMS OfficeSalesforce
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
