The Client Success Representative maintains client relationships, oversees accounts, provides customer support, and collaborates across departments.
Title: Client Success Representative
Classification: Non-Exempt
Manager: Client Success Team Lead
Duties:
The Client Success Representative (“CSR”) is an integral member of Axiom’s Client Success (“CS”). The CSR is primarily responsible for maintaining client relationships. The CSR will maintain accounts in the Small Market range and assist members of the Sales department with accounts. The CSR will be accountable for overseeing professional, efficient completion of customer support functions at Axiom. The CSR will be accountable for utilizing strong written and verbal communication skills to provide exceptional customer service to all internal and external facing Axiom clients. Additionally, the CSR will have other duties and responsibilities as determined from time to time by the Client Success Team Lead.
Essential Functions:
The essential functions of the CSR are to:
Qualifications:
The successful candidate should have a combination of demonstrated experience and education that is equivalent to 3 years with a focus on Customer Support or related fields.
Physical Requirements:
Classification: Non-Exempt
Manager: Client Success Team Lead
Duties:
The Client Success Representative (“CSR”) is an integral member of Axiom’s Client Success (“CS”). The CSR is primarily responsible for maintaining client relationships. The CSR will maintain accounts in the Small Market range and assist members of the Sales department with accounts. The CSR will be accountable for overseeing professional, efficient completion of customer support functions at Axiom. The CSR will be accountable for utilizing strong written and verbal communication skills to provide exceptional customer service to all internal and external facing Axiom clients. Additionally, the CSR will have other duties and responsibilities as determined from time to time by the Client Success Team Lead.
Essential Functions:
The essential functions of the CSR are to:
- Provide support services to customers in a fast-paced environment.
- Assist Account Managers with management of accounts.
- Assist NCLs, Finance and IT Departments with inquiries regarding services, products, and technology.
- Oversee Small Market client accounts serving as a point of contact; build and maintain strong, long-lasting client relationships; establish consulting style relationships that provide additional resources and training.
- Collaborate across departments.
Qualifications:
The successful candidate should have a combination of demonstrated experience and education that is equivalent to 3 years with a focus on Customer Support or related fields.
Physical Requirements:
- Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach,
- Specific vision abilities required by this job include close vision requirements due to computer work,
- Light to moderate lifting is required,
- This is a remote position; however, regular, predictable attendance is required.
Similar Jobs
Software
As a Customer Success Development Representative, you'll onboard new customers, manage pipelines in HubSpot, and ensure a smooth transition to the onboarding team, emphasizing customer engagement and satisfaction.
Top Skills:
Hubspot Crm
Software
The Sales Enablement Specialist will execute enablement programs for SDRs and CSMs, manage training content, support tools, and analyze engagement metrics.
Top Skills:
GainsightHighspotLinkedin NavigatorSalesforceShowpadZoominfo
Fitness • Software
The Customer Success Representative manages SMB client portfolios, ensuring onboarding success, relationship management, training, and proactive support to drive client satisfaction and retention.
Top Skills:
Hubspot Crm
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
