Client Success Specialist

Welcome to the world of Environmental Intellect (Ei) — where industrial facilities meet digital innovation.

We’re a remote-first team of CAD pros, engineering masterminds, field experts, project wranglers, and software builders on a mission to transform how industrial facilities understand and use their data. Our clients operate some of the most complex plants in the world, and we help them turn mountains of information into clear, actionable insight.

If you’re curious, collaborative, and energized by helping clients succeed with powerful technology, this might be a good fit for you!

ABOUT THE ROLE

As a Client Success Specialist, you’ll be the trusted guide helping our clients navigate their digital transformation journey.

You’ll partner with facility teams, engineers, and decision-makers to help them adopt and maximize Ei’s software and solutions. Along the way, you’ll translate complex challenges into practical solutions, advocate for clients internally, and ensure every customer sees real value from working with Ei.

Think of this role as part strategist, part problem solver, and part client champion (with a bit of travel).

You’ll collaborate closely with Sales, Product, and Implementation teams, helping our clients turn digital tools into real-world impact.

If you love solving puzzles, building relationships, and making technology actually work for people, you’ll thrive here. What You’ll Do:

Build strong client partnerships

You’ll become a trusted partner to our clients.

• Serve as the primary point of contact for assigned accounts
• Build strong relationships with stakeholders across plant departments
• Advocate for client needs internally while aligning them with Ei’s solutions
• Help clients get the most value possible from their investment in Ei

Guide clients through success

You’ll help clients adopt, expand, and thrive with Ei’s technology.

• Support onboarding, training, and client success planning
• Help clients understand how to use Ei Everywhere effectively
• Monitor account health and usage metrics to identify opportunities or risks
• Ensure clients achieve the outcomes they expected when they partnered with Ei
   

Solve problems and remove roadblocks

When challenges arise (and they will), you’ll help clear the path.

• Troubleshoot technical issues and coordinate with internal teams
• Ensure support tickets are triaged and resolved efficiently
• Identify root causes and recommend long-term improvements
• Help transform feedback into product enhancements
   

Drive product adoption and growth

You’ll help clients unlock the full potential of Ei’s solutions.

• Introduce clients to new features and capabilities
• Identify opportunities for expanded use cases across teams or facilities
• Support demos, training sessions, and product walkthroughs
• Help capture client success stories and case studies
   

Be the voice of the user

You’ll help shape the future of Ei’s products.

• Gather and organize feedback from real users
• Collaborate with ProductOps and Engineering teams
• Identify patterns that lead to product improvements or better training resources
   

WHAT WE’RE LOOKING FOR

• Relationship Builder - You genuinely enjoy working with people and building trust.
• Organized Problem Solver - You can juggle multiple priorities while keeping details under control.
• Clear Communicator - You know how to translate complex ideas into clear, actionable conversations, both verbally and in written format.
• Tech Curious - You enjoy learning new systems and helping others use them successfully.
• Team Player - You collaborate naturally across teams and bring a solutions-oriented mindset.

BONUS POINTS IF YOU HAVE

• Experience in Customer Success, Client Success, Technical Account Management, or SaaS support
• Familiarity with industrial environments, engineering workflows, or P&IDs
• Experience delivering software demos or training sessions
• Experience with tools like:
  • CRM platforms
  • Intercom or similar support tools
  • Project management systems (Asana, etc.)
     

MUST HAVES

• Authorization to work in the United States
• Willingness to travel as needed (approx. 15-30% of the time)
• Willingness to complete a background check and drug screening
• Strong client-facing communication skills
• Ability to manage multiple clients and priorities

BENEFITS

At Ei, we believe extraordinary people deserve extraordinary support.

Here’s what you can expect:

• A healthy work-life balance because we believe in working hard and playing harder
• Health, Vision, and Dental insurance coverage
• 401(k) with matching contributions because your future matters
• Cell phone / internet stipend to keep you connected
• Travel stipends and per diem when supporting client activities
• Generous PTO and holiday schedule because everyone deserves time to recharge

Annual Salary: $60,000 – $75,000 depending on experience