Client Support Associate, AMS

Client Support Associate, AMS
Empowering Clients with System Support.
re:Members associates support the powerful products on which hundreds of non-profit organizations -and their hundreds of thousands of users- rely. Our vision is to provide powerful solutions that help our non-profit clients improve the world.
Why people love working here:

• Focus on personal and career development.
• Competitive salary, benefits, and other forms of compensation.
• Fresh approaches to using familiar skill sets and areas of expertise.
• Caring, capable leaders.
• Thriving culture powered by hybrid and remote team members.
• Our vision: Provide powerful solutions that help our non-profit clients improve the world.
• Our core values: Initiative, Collaboration, Reliability and Stewardship.

• Handle customer service inquiries via telephone, email, and case management ticketing system from Associations and Unions
• Collaborate with other departments to resolve customer issues
• Troubleshooting of our AMS system for clients as needed
• Advocate for customers by submitting improvement ideas and supporting other departments through projects and implementation transitions.

• Earned a bachelor’s degree in a technical field or equivalent experience
• Have 1-3+ year’s relevant experience in SaaS solution support
• Can analyze and explain complicated data to our clients
• Understand technology such as MS SQL, HTML, JavaScript and CSS

• 20 days of PTO + 12 paid holidays 
• Medical, Dental, Vision Insurance
• Pet Insurance Discount  
• 401(K) Retirement Plan with company contribution
• Collaborative, high-energy work environment 
• Hybrid/Remote first workplace  

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