Client Support Specialist

Company Overview: Mobile Solutions is a growing company that helps organizations simplify and optimize their mobile device operations. We provide a cloud-based platform and managed services that support the full mobile lifecycle—from device provisioning and expense management to invoice reconciliation, analytics, and multi-carrier support—giving customers greater visibility, control, and measurable cost savings. Focused on innovation, reliability, and strong customer partnerships, Mobile Solutions delivers scalable solutions and dependable support to organizations nationwide.

Employment Type: Full-Time

FLSA Status: Non-Exempt

Job Summary: This position is responsible for providing mobility technical support & 5-star customer service to Mobile Solutions’ global clients. Requiring someone that can communicate effectively, can diagnose and resolve problems with confidence, and has a drive to succeed; Working with network carriers, assessing technical challenges, and troubleshooting issues ranging from basic to complex.

Essential Functions / Duties / Responsibilities:

• Answering 20 - 30 calls per day
• Managing Communications with customers through various channels (phone, live chat, tickets submitted in our online portal)
• Completing customer submitted tickets in a timely manner
• Personal ownership of calls from beginning to resolution
• Contribute positively to company goals by meeting and exceeding department timelines
• Acting with a consultative approach towards end-users and network carriers
• Ability to provide clear technical support instructions to a variety of corporate end-users with different needs
• Completing task work, training programs, and providing accurate feedback
• Ensure customer satisfaction and provide professional customer support
• Live mobile device troubleshooting with end users of various backgrounds and expectations.

Supervisory Responsibilities: None

Minimum Qualifications:

• High school diploma or equivalent required

Required Knowledge/Skills/Abilities: 

• Must be able to read, write and communicate fluently, professionally, and effectively in English
• Must be confident on the phone and maintain a positive attitude with clients and co-workers.
• Must have at least 1 year of customer service experience in an interactive and fast-paced environment. Call center experience is a bonus!
• Cellular carrier and mobility experience preferred but not required
• Familiarity with computer software relating to mobile device management but not required
• Proficient and patient in providing complex, detailed technical support
• Strong organizational skills and attention to detail
• Ability to analyze data, own reporting and spot errors
• Problem Solver – ability to identify and resolve issues with speed
• Great communication skills
• Moderate computer skills and typing ability

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Location: Denver-Metro Area of Colorado. Remote.

Shift: Monday - Friday, 6:00am-2:30pm MST
 

Compensation & Benefits:

• Mobile Solutions offers a comprehensive health, dental and vision benefits package.
• Paid time off. We strongly believe in work-life balance and taking time for yourself.
• 401K with employer match
• Compensation Range: $18.00 - $20.00 per hour
• Anticipated application window: 2/5/2026 - 2/26/2026

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobile Solutions is an equal opportunity employer. The company will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information or other characteristics protected by federal, state, or local applicable law. Candidates are subject to a background check. All employees must adhere to Mobile Solutions' Information Security and Privacy policies and procedures