Client Transformation Director

What you'll do:

• Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, business operations and culture transformation
• Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk
• Develop deep trust with our C-suite client executives
• Lead a  team of Client Delivery Leads across functional delivery areas
• Prioritise outcomes and delivery from a team of Client Engineers directly supporting this transformation, while collaborating with our VP of product for Vertically Integrated Utilities to ensure the entire 1000+ person development team at Kraken is delivering the capabilities required to exceed our client’s expectations
• Communicate effectively to stakeholders at all levels, both internally and externally
• Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed
• Set the direction and pace for implementation program execution. Managing internal and external expectations, removing blockers and making prioritisation decisions to enable successful client transformations 
• Understand the implementation program details and report progress to the client and internal stakeholders
• Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.

What you'll need to have/be:

• Extensive experience in Regulated Utilities (ideally in the North American market) 
• Strong experience leading large, enterprise-level technology implementations and the significant transformation of business operations , ideally in utilities or similar industries (e.g. telecom, public sector)
• Proven experience with C-suite clients, leading strategic conversations, negotiating win-wins, and advising on business transformation  
• Hands-on leader of global implementation teams consisting of experts representing implementation, product, data, engineering, change management, and enablement
• Problem solver with an ability to focus conversations on the things that truly matter 
• Ability to understand what success looks like for the client and laser-focused on how to enable them to achieve that without always saying yes 
• Team player who can work effectively with national and global teams across Kraken
• Excellent communication and facilitation skills. You are well respected with a natural gravitas
• Client and quality focus; highly effective at building and improving customer relationships as peers 
• Mobile - You will be expected to invest in face-to-face relationship building with our clients and internal teams. Frequent travel will be expected. (You should expect to travel to clients or our NYC office every other week for a few days)

Soft skills:

• Kraken is at the forefront of innovation in the energy industry and we succeed in large part thanks to our people. To fit well at Kraken, you’ll also be:
 
• Passionate about helping clients (without them, we don’t exist)
• Passionate about technology (we are a tech business disrupting energy) 
• Committed to sustainability (we are all about speeding up the shift to a more sustainable world) 
• Open-minded, flexible and adaptable (we are constantly growing, changing and evolving) 
• Confident in decision-making 
• Supportive 
• Approachable and fun to work with
• Inclusive
• Resilient, working well under pressure 
• Believe in big ambitions and small egos
• Embrace the servant leadership philosophy

Why you'll love it here:

• Great medical, dental, and vision insurance options.
• Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
• 401(k) plan with employer match.
• Parental leave. Biological, adoptive and foster parents are all eligible. 
• Pre-tax commuter benefits.
• Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance. 
• Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such. 
• Modern office or co-working spaces depending on location.
• The salary range for this role ranges on average from $220,000-$300,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.