Clinical Content & Training Specialist

As a Clinical Content & Training Specialist, you will play a key role in supporting our clinical support teams by developing, curating, and managing educational and operational content. You will design and deliver training, support quality assurance initiatives, and collaborate across departments to optimize workflows and ensure consistency in clinical support operations. This role is ideal for a board-certified genetic counselor with experience in a genetic testing laboratory who is passionate about operational excellence, education, and process improvement.

• Master of Science or Master of Arts in Genetic Counseling from an ACGC-accredited program or equivalent.
• Board certified or board eligible in Genetic Counseling by ABMGG or ABGC.
• Must be eligible to work in the USA without restrictions.
• Experience: 3–5+ years of experience in a clinical genetic testing laboratory strongly preferred.
• Training: Onsite training and occasional meetings may be required; remote work may be available depending on experience and operational needs.

• Curate, maintain, and update internal clinical reference materials such as SOPs, quick reference guides, and workflow documentation.
• Develop new educational and operational content to support onboarding and ongoing training of clinical team members.
• Deliver training sessions (virtual, hybrid, or in-person) to clinical teams, including genetic counselors, genetic counselor assistants, and support staff.
• Perform quality assessments of training effectiveness and identify opportunities for retraining or workflow improvements.
• Collaborate with quality assurance teams to support audit readiness, documentation updates, and corrective or preventive actions.
• Serve as a clinical stakeholder in cross-functional projects, including workflow and system improvements.
• Assist in managing clinical process improvements to enhance efficiency, reduce error rates, and support scalability.
• Educate and support trainees, including new clinical team members.

• In-depth knowledge of clinical and laboratory genetics.
• Excellent written and verbal communication skills, with ability to simplify complex scientific concepts.
• Superior organizational skills and attention to detail for content accuracy and workflow documentation.
• Ability to work independently and collaboratively across laboratory and clinical teams.
• Understanding of regulatory and quality standards relevant to genetic testing laboratories (e.g., CLIA, CAP).
• Proficiency with learning management systems, document management tools, and general computer applications.

• Frequently required to sit.
• Frequently required to talk or hear.
• Frequently required to use visual acuity for reading technical materials, reviewing documents, and working on a computer.
• Occasional exposure to laboratory environments or biohazard materials depending on operational needs.

Our organization is an equal opportunity employer committed to fostering an inclusive, diverse, and equitable workplace. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, pregnancy or related conditions, or any other protected status.