Clinician Success Coordinator - 100% Remote

We’re a fast-growing, fully remote healthcare organization on a mission to improve access to care—and we know our people make that possible. As we expand, we are adding a new role to our HR/Corporate team. We are seeking a Clinician Success Coordinator who will be responsible for supporting Clinicians across their lifecycle, ensuring a seamless operational experience from onboarding through ongoing practice.
About Expressable

Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.

The Clinician Success Coordinator supports clinicians across their lifecycle, ensuring a seamless operational experience from onboarding through ongoing practice. This role partners cross-functionally to manage scheduling administration, system accuracy, compliance tracking, and day-to-day provider support, contributing to a reliable, well-coordinated clinical workforce.
WORK AUTHORIZATION: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

What You Would Be Doing at Expressable

• Serve as a primary administrative point of contact for clinicians, providing responsive operational support from onboarding through ongoing practice.

• Coordinate clinician onboarding activities, including preboarding communication, system setup readiness, and cross-functional handoffs.

• Manage clinician schedule administration, including availability updates, start date adjustments, and time-off approvals in alignment with established guidelines.

• Collaborate with the People function to ensure accurate clinician records across HRIS, scheduling, credentialing, payroll, and clinical systems to ensure data integrity and compliance.

• Partner with Credentialing & Licensing to monitor licensure, payer enrollment, and compliance requirements.

• Process administrative updates related to role changes, leaves of absence, workload adjustments, and status changes.

• Support clinicians with operational inquiries, system navigation, and issue resolution, escalating when appropriate.

• Identify workflow gaps and recommend process improvements to enhance efficiency and provider experience.

• Contribute to documentation, reporting, and tracking related to clinician operations and workforce management.

What You Bring to Expressable

• Associate’s degree or equivalent combination of education and relevant experience required.

• Bachelor’s degree preferred but not required.

• 2+ years of experience in talent acquisition coordination, onboarding, HR operations, or a similar people operations role.

• 2+ years of experience in healthcare operations, provider support, HR operations, workforce coordination, scheduling administration, or a similar operational role.

• Experience supporting employees or clinicians across onboarding and ongoing employment lifecycle activities.

• Demonstrated ability to manage high-volume, detail-oriented workflows in a regulated or compliance-driven environment.

• Experience working cross-functionally with teams such as Clinical Leadership, HR, Credentialing, Compliance, Finance, or IT.

• Experience in healthcare, telehealth, clinical services, or other regulated environments strongly preferred.

• Proficiency with HRIS, scheduling systems, and workforce management tools.

• Experience maintaining accurate records across multiple systems (HRIS, credentialing, payroll, scheduling, or clinical platforms).

• Strong working knowledge of digital documentation, compliance tracking, and workflow coordination.

• High proficiency with spreadsheets, scheduling tools, and collaboration platforms (e.g., Google Workspace, Slack, Zoom, Airtable).

• Comfort navigating multiple systems simultaneously with strong attention to data accuracy and audit readiness.

• Ability to troubleshoot basic systems or access issues and escalate appropriately.

KEY COMPETENCIES
In addition to the competencies associated with our core values of empowerment, integrity, innovation, collaboration, and diversity, the Financial Clearance Coordinator should possess the following key competencies.

• Provider-Centered Service & Communication: Delivers timely, clear, and supportive communication; builds trust with clinicians; anticipates operational needs and ensures providers feel supported throughout their lifecycle.

• Operational Coordination & Reliability: Manages multiple workflows, deadlines, and stakeholders simultaneously; maintains strong follow-through; ensures accuracy and consistency across systems and processes.

• Systems & Data Integrity: Maintains precise records; understands downstream impact of data errors; ensures compliance and operational continuity across scheduling, credentialing, payroll, and HR systems.

• Process Discipline & Continuous Improvement: Follows established procedures consistently; identifies inefficiencies; contributes to scalable improvements that enhance provider experience and operational reliability.

• Judgment & Accountability: Exercises sound judgment in handling sensitive information; prioritizes effectively in a fast-moving environment; takes ownership of outcomes and escalates appropriately.

• Judgment & Accountability: Exercises sound judgment in handling sensitive information; prioritizes effectively in a fast-moving environment; takes ownership of outcomes and escalates appropriately.

Physical Requirements and Work Environment
This is a sedentary, remote position that primarily involves working at a computer or tablet for telecommunications and documentation. The role requires the ability to remain seated for extended periods, operate standard office equipment, communicate effectively via video and audio platforms, and review electronic information. Occasional light lifting of up to 10 pounds may be necessary. Work is performed in a home office environment with minimal exposure to environmental hazards.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Why Join Us?

• Exceptional paid time off policies that encourage and support life balance, including a winter break.

• 401k matching to ensure our staff have what they need to enjoy their retirement

• Health insurance options that ensure well being for the whole person and their family

• Company paid life, short-term disability, and long-term disability coverage

• Remote work environment that strives for connectivity through professional collaboration and personal connections

NOTE

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

More about Expressable
Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone - clients, caregivers, speech-language pathologists, and team members - can achieve their highest potential.

We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transforming therapy happens through the steady and iterative problem solving of an interdisciplinary team.

Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that represents a broad tapestry of backgrounds, perspectives, and skills.

Expressable is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Expressable will take the steps to ensure people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at [email protected].

E-Verify

Federal law requires all employers to verify the identity and employment eligibility of all person hired to work in the United States. Expressable participates in E-Verify.

E-Verify Participation Poster

E-Verify Right to Work Poster