Collections Specialist

Yooz builds SaaS tools that help finance teams automate invoice processing. Our platform is used by 600,000+ users in over 50 countries.
We're growing our U.S. team and looking for a Collections Specialist to help us manage our accounts receivable.
What you'll do :
Cash collection activities:

• Reach out to clients with overdue invoices, update the accounting comments and create Salesforce activities
• Reach out to new clients at a predeterminate rate and follow the process in place
• Reach out to the biggest balances and partners with overdue invoices before they reach 14 days of delay
• Analyze and handle payment disputes up to disconnections
• Communicate to the accounting payment notifications
• Reach out to clients to help accounting reconcile the payments to the invoices
• Participate in cash collections meetings by establishing a list of clients with unpaid invoices to discuss
• Submit bad debt to collection agencies and follow up with collection agencies
• Inform the Accounting team of the bad debt that must be recorded as lost
• Review AR aging schedule, estimate part of customers' bad debt balances that is eligible to provision, and indicate context

Internal and external requests:

• Perform customers and Sales team cases related to cash collections

Various administrative tasks:

• Answer inbound calls from accounting phone line

What you'll need

• Previous experience in collections activities.
• Solution‑oriented
• Salesforce experience
• Strong customer focus
• Good communication skills

Speaking French is a big asset for this role.
What you'll get
Security from day one

• Base salary + performance-based bonus
• 401(k) with employer match
• Health, dental, and vision coverage starting your first full month
• Life insurance, short- and long-term disability
• Paid parental and sick leave

Time to recharge

• Generous paid time off + 11 paid holidays
• Free monthly lunches, happy hours, and wellness classes
• One paid day a year to volunteer ("Yooz Cares Day")

Room to grow

• Internal mobility: 40% of employees changed roles or were promoted last year
• Company-wide performance trips ("Yooz Achievers Klub")
• Regular offsites, learning sessions, and cross-team events

Extras that make a difference

• Pet insurance
• Employee discount program

At Yooz, we believe in working with integrity, striving for excellence, and being driven by a shared, customer-centric ambition. We foster a culture of innovation and prioritize our people - empowering every team member to grow, connect, and make a meaningful impact.
We're a dynamic, international team that thrives on startup energy - without the layers of big tech bureaucracy.
Diversity & inclusion
Yooz is an equal opportunity employer. We value diversity and create a welcoming environment for people of all backgrounds. If you need accommodations during the hiring process, just let us know - we're happy to help.
Ready to apply? Let's talk.