The Commercial Account Manager will manage a portfolio of accounts, driving renewals and expansions while maintaining strong relationships with clients and leveraging AI in contract management.
As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.
Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.
We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.
Position Overview
Agiloft is seeking a collaborative, motivated, and results-driven professional to join our dynamic Account Management team. As a Commercial Account Manager, you will play a pivotal role in driving adoption, renewal management, and expansion across our Commercial customer base.
In this role, you will manage a higher-volume book of business, partnering closely with Customer Success to ensure retention while identifying expansion opportunities. You will apply Agiloft’s AI-enhanced Contract Lifecycle Management (CLM) capabilities to help customers improve efficiency, visibility, and control across their contracting processes.
This position is ideal for an early- to mid-career SaaS professional who excels in execution, relationship management, and efficient deal cycles, while acting as a trusted advisor to customers.
You must thrive in a fast-paced, high-growth environment and be willing to wear multiple hats.
Job Responsibilities
- Manage a portfolio of Commercial accounts to drive renewals, adoption, and incremental expansion
- Identify upsell and cross-sell opportunities aligned to customer needs and usage patterns to drive growth
- Identify expansion opportunities across additional departments and business units (BUs) within the broader customer organization
- Partner closely with Customer Success on renewals and account health to ensure long-term client retention and revenue stability
- Clearly communicate Agiloft’s value proposition and leverage internal resources as needed
- Develop and nurture long-term, productive relationships with key stakeholders, including individual contributors to senior-level and C-level executives
- Act as a trusted point of contact for customers by understanding core business needs and aligning Agiloft’s capabilities with their goals
- Collaborate with sales leadership and internal teams to develop and deliver consistent, high-quality customer experiences
- Conduct regular business reviews to assess customer satisfaction, address challenges, and ensure alignment with clients’ evolving needs
- Leverage usage data, customer insights, and forecasting tools (e.g., Clari) to identify expansion opportunities and support accurate pipeline management
- Apply the MEDDPICC sales methodology to qualify opportunities, guide deal strategy, and drive predictable outcomes
- Manage expansion opportunities from identification through close
- Develop and execute close plans aligned to MEDDPICC criteria, including metrics, decision process, paper process, and champion validation
- Maintain accurate records of account activities, opportunities, and sales forecasts
- Provide regular updates to sales leadership on progress, account strategies, and forecast accuracy
- Customer Insights & Collaboration
- Work closely with clients to understand their evolving business requirements and provide feedback to internal teams to help shape our product and service roadmap
- Confidently articulate the business value of AI in contract management, including efficiency gains, risk identification, obligation tracking, and analytics
- Apply foundational AI use cases in customer conversations, helping Commercial customers understand practical, outcome-driven benefits
- Collaborate with Solution Consultants to ensure accurate and consistent representation of Agiloft’s AI capabilities during customer engagements
- Capture and relay customer feedback to inform AI product development, use-case refinement, and market messaging
- Leverage AI-assisted tools to enhance productivity, streamline workflows, and support day-to-day account management activities
- Perform other duties as assigned to support the success of the team and Account Management organization
Account Expansion & Revenue Growth
Client Relationship Management
Sales Strategy and Execution
AI Thought Leadership
Other duties as assigned
Required Qualifications
- 2–4 years of experience in SaaS sales or account management, with a preference for experience in Contract Lifecycle Management (CLM) or related systems
- Proven ability to manage accounts and execute cloud-based SaaS sales cycles using a structured sales methodology (e.g., MEDDPICC)
- Experience with value selling, upselling, and cross-selling techniques that drive revenue growth
- Strong negotiation skills within complex sales processes
- Excellent interpersonal, communication, and presentation skills
- Demonstrated ability to build and maintain strong relationships with functional, senior, and executive stakeholders
- Strong problem-solving skills with the ability to align business requirements with technical solutions
- Highly organized and detail-oriented
- Proficiency with Microsoft Office, CRM, and web conferencing tools
- Willingness to travel
Preferred Qualifications
- Experience with Salesforce
- Familiarity with Commercial software and contract management systems
- Background in conducting customer demonstrations and proof of concepts
Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at [email protected].
Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.
Applications will be reviewed as submitted. There will be no application deadline for this opportunity.
Top Skills
CRM
Meddpicc
MS Office
SaaS
Salesforce
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