Commercial Escrow Assistant

SUMMARY OF POSITION:

The Commercial Title Assistant provides comprehensive administrative and clerical support to the Commercial Title Department. This role ensures the accuracy and efficiency of title processing by assisting with title searches, document preparation, file management, and communication with clients, lenders, attorneys, and underwriters. The ideal candidate is detail-oriented, organized, and familiar with the commercial real estate and title insurance process.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Assist Commercial Title Officers with all aspects of the title process from order opening through closing.

· Review, organize, and input title order information into the title production system.

· Request and compile necessary documentation, such as property reports, title commitments, surveys, and recorded instruments.

· Conduct basic title searches and prepare title reports under supervision.

· Coordinate with clients, lenders, brokers, attorneys, and internal departments to obtain required documents.

· Review legal descriptions, title exceptions, and recorded documents for completeness and accuracy.

· Prepare title commitments, endorsements, and final policies for delivery to clients.

· Track progress of files and ensure deadlines are met.

· Maintain accurate digital and physical file records in compliance with company standards.

· Provide exceptional customer service while maintaining professionalism and confidentiality.

EXPERIENCE, SKILLS, KNOWLEDGE

· Education: High school diploma or equivalent required; associate’s or bachelor’s degree preferred.

· Experience:

o 2+ years of experience in title, escrow, or real estate—commercial experience strongly preferred.

o Knowledge of title insurance procedures, legal descriptions, and closing documents.

· Technical Skills:

o Proficiency in title production software (e.g., SoftPro, RamQuest, ResWare, or similar).

o Strong computer skills, including Microsoft Office Suite (Word, Excel, Outlook).

· Other Skills:

o Excellent organizational skills and attention to detail.

o Strong written and verbal communication abilities.

o Ability to prioritize and manage multiple files in a deadline-driven environment.

o Team-oriented, with a positive and professional demeanor.

Preferred Qualifications

· Experience supporting commercial real estate transactions or working in a law firm, title company, or financial institution.

· Familiarity with ALTA policies, endorsements, and survey standards.

PHYSICAL DEMANDS:

While performing the responsibilities of the job, the employee is required to talk and hear. Vision abilities required by the job are close vision. The employee is often required to sit and use their hands and fingers to handle, feel, and operate office equipment such as a computer, copier, and office supplies.

In addition, the employee is occasionally required to stand, walk, reach with their arms and hands, and to stoop, kneel or crouch. Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

Note: This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

Equal Opportunity Employer

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