Commercial Program Manager

The Commercial Program Manager serves as the central program management lead for Apptronik’s commercial organization, owning the intake, planning, scheduling, and execution visibility of all commercial-facing programs and requests. This includes customer deployments, trade shows and demonstrations, and commercial-driven feature and capability requests into engineering.

Reporting to the Senior Deployment Program Manager and embedded within the Program Management Office (PMO), this role acts as the single coordination point between commercial teams and technical execution partners. By centralizing demand, managing dependencies, and driving accountability, the Commercial Program Manager ensures commercial priorities are clearly defined, properly sequenced, and executed in alignment with engineering capacity and technical readiness.

This role is ideal for a program manager who thrives in cross-functional environments, brings structure to ambiguity, and enjoys operating at the intersection of customer needs, field execution, and technical delivery. The Commercial Program Manager plays a critical role in scaling commercial operations by reducing ad hoc coordination, improving execution predictability, and enabling commercial teams to stay focused on customers and growth.

This is a newly created role critical to scaling Apptronik’s commercial operations. By centralizing commercial intake, scheduling, and cross-functional coordination, this role enables faster, more predictable execution for customers while ensuring engineering and PMO teams receive clear, prioritized, and actionable inputs.  The Commercial Program Manager plays a key role in turning commercial demand into delivered outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIES

Commercial Program & Execution Management

• Serve as the single intake and coordination point for all commercial-facing programs and requests.
• Own planning, scheduling, dependencies, and execution tracking across deployments, pilots, demos, events, and commercial-driven initiatives.
• Consolidate commercial demand into a structured, transparent intake and prioritization process.
• Provide clear, consistent status reporting and escalation to commercial and technical leadership.

Customer Deployments & Events 

• Coordinate scheduling and resourcing for customer field deployments, PoCs, and pilot programs in partnership with Customer Success, Deployment Program Leaders, and Application Engineering.
• May support planning and execution of trade shows, demonstrations, and commercial events in collaboration with Marketing and PR.
• Ensure commercial activities are aligned with technical readiness, resource availability, and delivery timelines.

Commercial-to-Technical Interface

• Manage feature and capability requests originating from the commercial team into product or engineering via the PMO.
• Track requests through prioritization, development, and delivery, escalating risks and conflicts through PMO governance.
• Act as the accountability owner for commercial-originated requests, eliminating the need for ad hoc follow ups.
• Maintain visibility into engineering progress and communicate timely updates back to commercial stakeholders.

Cross-Functional Alignment and Risk Management

• Partner closely with Customer Success, Deployment, Application Engineering, Marketing/PR, PMO, Product, and Engineering teams.
• Ensure ongoing alignment between commercial priorities and technical execution.
• Identify risks, resource constraints, and dependency conflicts early and drive resolution through appropriate escalation paths.

Process & Operational Excellence

• Establish and continuously improve  processes for commercial intake, prioritization, scheduling, and communication.
• Develop and maintain dashboards, templates, and trackers, to improve efficiency, transparency, and decision-making
• Translate commercial needs into well-defined, actionable inputs for technical teams.

SKILLS AND REQUIREMENTS

• Strong program management judgement, with the ability to structure ambiguity and drive prioritization.
• Excellent written and verbal communication skills; able to translate between commercial objectives and technical execution.
• Highly organized and execution-oriented, with comfort managing competing priorities and fast-changing demands.
• Proactive problem solver who identifies risks and drives resolution without waiting for direction.
• Strong stakeholder management skills, including the  ability to influence and align without direct authority.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in Engineering, Business Operations, Project Management, or related field (advanced degree a plus).
• 5+ years of experience in project or program management, preferably in technology, robotics, hardware/software, or systems-based organizations.
• Experience partnering closely with engineering and technical program management teams to drive execution.
• Proven experience managing multiple concurrent programs across commercial, technical, and customer-facing stakeholders.
• Experience supporting commercial, go-to-market, customer success or field-facing teams strongly preferred.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer
• Vision to read printed materials and a computer screen
• Hearing and speech to communicate

Work From Home (WFH) Details 

• WFH Availability: 

• Fully Remote (In Office preferred)

Required On-Site Days: The week of shipping out a system, monthly cadence at least