The Communication Coordinator will manage customer communications via email and SMS, utilizing AI for lifecycle marketing, and ensuring optimal customer experience by coordinating with various departments.
Job Title: Communication Coordinator
Location: Austin, Texas / in office 3-4 days per week
About Us:
At Austin Capital Bank we’re not just a bank and fintech company; we’re a dynamic team that’s all about innovation and building products that help people. Our commitment to creating meaningful user experiences drives everything we do, and we’re rapidly growing while keeping that start-up spirit alive. If you're eager to make an impact in the tech world, let's chat!
Austin Capital Bank is one of the fastest growing companies in the nation, receiving recognition on the INC 5000 five years in a row. Austin Business Journal also recognized Austin Capital Bank in its Fast 50 list for the fastest growing companies in Central Texas. We ranked #8 in companies with over $10 million per year in revenue.
We think and act like an entrepreneurially driven start-up BUT one that is profitable – the best of all worlds. Using our bank as a platform, we’re growing quickly and expanding into new digital markets and product categories at a rapid pace.
With all this opportunity and growth, we need exceptional individuals to join our team and enable our vision.
Our Core Values
Companies are defined by their core value and we hold these near and dear to our heart.
- Take Initiative – A bias to action – proactive vs reactive
- No Big Egos – Self-confidence with humility
- Honesty – Direct forthright communication
- Wicked Smart – Intellectually and emotionally self-aware
The Role
We’re looking for a Communication Coordinator to own and optimize customer-facing email and text message communications across our credit builder products, with a growing emphasis on AI-enabled lifecycle marketing and content generation.
You’ll be the connective tissue between Product, Customer Support, Analytics, and Content — identifying where better, smarter communication can drive engagement, reduce confusion, and improve the overall customer experience. You’ll also help orchestrate and continuously improve AI-driven messaging workflows that scale personalization across the customer lifecycle.
This is a high-impact role for someone who’s energized by learning new systems, spotting gaps before they become problems, and building things that didn’t exist before.
What You’ll Do
- Identify communication gaps and opportunities across the credit builder product lifecycle — from onboarding and activation through billing, payments, and account management.
- Build and manage email and text message campaigns and automated flows in Iterable, including trigger logic, segmentation, scheduling, and A/B testing.
- Orchestrate lifecycle marketing AI agents that assist with message drafting, personalization, timing recommendations, and experimentation across email and SMS.
- Leverage AI-generated content thoughtfully, working alongside human writers to test, refine, and scale messaging while maintaining accuracy, compliance, and brand tone.
- Collaborate with Product to deeply understand current features and upcoming releases, translating product changes into timely, clear, and increasingly personalized customer communications.
- Partner with Customer Support to surface recurring pain points and proactively address them through targeted messaging and AI-assisted communication flows before they become support tickets.
- Work with Analytics to define audience segments, build delivery lists, and measure campaign performance against engagement, retention, and customer success goals.
- Coordinate with our Content Writer to define messaging strategy, tone, and guidelines for both human- and AI-generated copy across email and SMS channels.
- Monitor deliverability, open rates, click-through rates, conversion metrics, and AI experiment performance — continuously optimizing flows based on data and learnings.
- Maintain a communication calendar and ensure consistency across all customer touchpoints, human- and AI-driven.
- A sharp, curious self-starter who takes initiative and doesn’t wait to be told what to do next.
- Strong organizational skills with the ability to manage multiple cross-functional workstreams and automated systems simultaneously.
- Comfort working with data — you don’t need to be an analyst, but you should be able to read dashboards, interpret results, and make decisions based on what the numbers tell you.
- Clear, concise written communication skills and an eye for how messaging (including AI-generated messaging) lands with real customers.
- A genuine interest in fintech, consumer finance, or credit building — you’ll need to learn the products inside and out.
- Willingness to learn new tools and systems quickly, including AI-powered marketing tools; we’ll invest in your growth if you bring the drive.
- 1–2 years of experience in email/SMS marketing, lifecycle communications, CRM, or a related field.
- Familiarity with Iterable, SendGrid, Twilio, or similar messaging platforms.
- Experience with marketing automation, audience segmentation, or experimentation frameworks and tools like Braze, Clevertap, or Customer.io.
- Exposure to AI tools for content generation, workflow automation, or lifecycle marketing orchestration.
- Background in fintech, banking, or financial services.
- Join a growing team where your work directly impacts customers’ financial health.
- High visibility and autonomy — you’ll own your function, not sit in a queue.
- Work alongside Product, Engineering, Analytics, Compliance, and AI-enabled systems optimizing a customer centric experience .
- Room to grow into a senior lifecycle, growth, or marketing operations role as the company scales.
Human Resources: [email protected]
Top Skills
AI
Braze
Clevertap
Customer.Io
Iterable
Sendgrid
Twilio
Austin Capital Bank Austin, Texas, USA Office
8100 Shoal Creek Blvd, Austin, TX, United States
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Senior Staff Software Engineer will lead major projects, drive architectural innovation, interface with customers for solutions, and mentor engineers. Experience in software engineering and a strong grasp of AI, cloud scale, and evolving technologies is essential.
Top Skills:
AIAWSAzureCloud ServicesSoftware Engineering
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The role involves leading a Customer Success team, defining strategies for customer engagement, and ensuring customer satisfaction through effective management and coaching.
Top Skills:
AIAutomationGainsightSaaS
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
Responsible for driving sales in North Texas, Oklahoma, and New Mexico by engaging with partners and customers, conducting product demos, and reporting on sales pipelines.
Top Skills:
Salesforce
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
