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Customer SolutionsJob Description / Mandate:
Works collaboratively with business partners, product teams, operations, legal, compliance, and external vendors to plan, develop, approve, and deliver internal and client communications that drive sales readiness, operational clarity, and client confidence. This role supports both internal sales force-facing news/job materials and non‑marketing client communications, ensuring content is accurate, actionable, compliant, and delivered through the appropriate channels.
Core Accountabilities:
Internal Communications & Field Readiness (Approx. 50%):
Write, edit, and produce internal communications including news memos, targeted emails, leader messages, presentation scripts, and talking points.
Contribute to centralized information‑sharing frameworks, including posting content to email and intranet-based platforms.
Develop job resources that enable front‑line employees in sales and operations, including reference guides, conversation support materials, and calling scripts.
Non‑Marketing Client Communications (Approx. 50%):
Write and edit non‑marketing client‑facing email and postal mail communications, including required client notices related to CIT changes, remediations, account information, branch updates, and corporate changes such as divestitures or acquisitions.
Manage rigorous approval, documentation, and record‑keeping processes to ensure communications meet regulatory, legal, and internal risk standards.
Coordinate end‑to‑end delivery of client communications by working closely with internal partners and external vendors, including coordination of distribution lists, managing creative review and final approvals, and maintaining comprehensive records of all client communications sent
Serve as a central point of coordination to ensure timing, accuracy, and execution quality across all non‑marketing client communications.
Execution, Governance & Continuous Improvement:
Assess communications requests for relevance, clarity, sequencing, and alignment to business priorities.
Ensure all communications meet established quality, brand, accessibility, and compliance standards.
Partner with stakeholders to continuously improve communications processes, frameworks, tools, and resource libraries.
Apply the bank’s Risk Management Framework in the execution of communications, protecting the organization while enabling timely and effective delivery.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Preferred Qualifications:
Typically 5–8+ years of relevant experience in communications, preferably within financial services or a regulated industry.
Post‑secondary degree in Communications, Public Relations, Journalism, or a related field, or an equivalent combination of education and experience.
Expert writing and editing skills; ability to translate complex, technical, or regulatory information into clear, actionable communications for both employees and clients.
Strong execution and project management skills, with experience managing multiple parallel deliverables under tight timelines.
Proven ability to work cross‑functionally and manage approvals with legal, compliance, risk, and operational partners.
High attention to detail and comfort operating in structured, governance‑heavy environments.
Ability to manage ambiguity and adapt communications in response to evolving business needs.
Qualifications:
Typically between 3 - 5 years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience.
Salary:
$74,000.00 - $138,000.00Pay Type:
SalariedThe above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at http://jobs.bmo.com/us/en
BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
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