Community Manager

Cloud Imperium Games is a leading game development company known for its innovative and immersive gaming experiences. We are dedicated to creating high-quality games that captivate and engage players worldwide. Our Austin studio is a dynamic and collaborative environment where creativity and passion thrive. 

Founded in 2012 by renowned game developer Chris Roberts, Cloud Imperium Games (CIG) is one of the largest global independent studios, 1,000+ employees, dedicated to delivering next-generation AAA games. CIG prides itself in thinking outside the box, encouraging creativity and developing ground-breaking technology. CIG believes in raising the bar for the gaming industry and the community as a whole. 

For more information about life at Cloud Imperium Games, check this out - https://www.youtube.com/watch?v=P5YvgQ2RX_g 

 This role collaborates closely with marketing, development, and support teams to foster meaningful engagement, build lasting relationships, and amplify excitement across a global audience. 

The ideal candidate is proactive, creative, and deeply attuned to the dynamics of gaming communities. They bring a proven track record of leading large-scale community initiatives within the entertainment or gaming industry. 
 

Responsibilities: 

• Contribute to the development and evolution of communication strategies and community channels, with a focus on continuous improvement 

• Serve as a public-facing representative for Star Citizen and Squadron 42, communicating on behalf of the brand across multiple channels and at events 

• Collaborate with the content, video, and social media teams to align messaging and maximize reach 

• Create engaging content and experiences such as editorial posts, contests, and events to build community loyalty and foster positive sentiment 

• Design and execute community engagement opportunities for both in-person and online events 

• Manage prize and product fulfillment for community contests, tournaments, and giveaways 

• Identify, nurture, and engage passionate community advocates for Star Citizen and Squadron 42 

• Monitor community sentiment, trends, and emerging issues across social and owned platforms, providing timely insights to internal teams 

• Gather and communicate actionable community feedback to game development teams, representing player sentiment, concerns, and suggestions 

• Analyze content performance and community engagement data to inform optimization and innovation strategies 

• Collaborate with the Moderation and Platform teams to support daily operations across the website and forums 

• Act as a liaison between the community, Customer Service, and internal teams to address high-priority issues and ensure clear, effective communication 

Requirements: 

• Demonstrated ability to manage multiple projects and deadlines in a fast-paced environment 

• Familiarity with common community platforms (e.g., Discord, Reddit, Zendesk, forums, social media tools) 

• Minimum of 2 years of experience in community or brand communications, including forum moderation and audience engagement 

• Strong strategic thinking, leadership, and communication skills 

• Willingness and ability to travel (including internationally) and work flexible hours, including evenings and weekends as needed 

Pluses: 

• Bachelor’s degree in Communications, Marketing, or a related field, or equivalent professional experience 

• Experience in online game or MMO development, community management, and/or marketing 

• Training and/or experience in project management  

• Genuine passion for sci-fi games and immersive gaming communities 

CIG Diversity Statement 

• CIG is a global company, staunchly committed to cultivating a culture and workplace that celebrates all backgrounds, lifestyles, and perspectives. Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer, we strive to build a team that represents all walks of life, and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it, and it's our differences that make it special. 

Fraud Statement 

• We are aware of people receiving job offers that fraudulently allege to be from CIG. These types of fraud can be carried out through false websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal info like bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment 

• If you suspect fraud, please report it to your local authorities, as well as reaching out to us at [email protected] with any information you may have