The Compliance Analyst investigates written insurance complaints and unauthorized PII/PHI disclosures, prepares responses for complainants, regulators, clients, and leadership, and mitigates privacy risks. The role also reviews legal documents, manages litigation holds, maintains policies and procedures, tests the CREW compliance system, triages assignments, mentors associate analysts, and supports audits, records requests, training, and continuous improvement.
Job Summary & Responsibilities
The nation's leading administrator of insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.
WE ARE THE KIND OF EMPLOYER YOU DESERVE.
illumifin is a leading provider of business process outsourcing for the insurance industry, managing policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary databases.
The Compliance Analyst supports illumifin by working with multiple business units on written complaint handling and unauthorized PII/PHI disclosures. Complaint handling consists of investigation, mitigation and timely and accurate response to complainants, Departments of Insurance, clients and illumifin leadership regarding long-term care insurance, life insurance, annuities and Medicare Supplement. Unauthorized PII/PHI disclosure handling involves identification, mitigation, and reporting of cross-functional matters and risks related to potential disclosures. Additional responsibilities include peer review, policy and procedure maintenance, legal document reviews, compliance system testing and triage of the compliance team mailbox for assignments. Other duties and projects assigned may include training, topic mentoring, output review, litigation holds, records requests and direction to Associate Compliance Analyst.
Key job responsibilities:
- Complaint investigation and responses
- Unauthorized PII/PHI Disclosure Investigations
- Conduct reviews of legal documents and related paperwork for proper designee identification
- Placing and removing litigation holds
- Works closely with Sr. Compliance Analysts and Supervisors, Compliance to increase skills.
- Complete documentation as required, including the logging of work in CREW
- Provide triage backup for the team email box for daily assignments to analysts.
- Policy and Procedure maintenance.
- Compliance system (CREW) advancement and testing.
- Serve as a topic mentor for Associate Compliance Analyst.
- Contribute to the continuous improvement of the department.
- Bring innovation, contributes beyond assigned tasks, encourages morale.
- Work independently under general supervision with appropriate updates to leadership on progress and risks and some latitude for independent judgment.
- Bachelor's degree or 5 years of experience working in insurance/healthcare administration or compliance.
- 2+ years Long Term Care Insurance, health insurance, life insurance, annuity, Medicare supplement or related experience.
- 2+ years of experience writing complaint responses and working with internal business units and regulators to resolve complaints.
- Strong research and analytical abilities, including gathering, evaluating, interpreting, and synthesizing information from multiple sources.
- Ability to identify, investigate, and resolve privacy incidents and potential HIPAA violations.
- Experience drafting correspondence, and other business documents with a high degree of accuracy and attention to detail.
- Comprehensive knowledge of English grammar, punctuation, spelling, and business writing standards, with the ability to edit and proofread documents for clarity, consistency, and correctness.
- Effective quantitative analytical, creative thinking and problem-solving skills
- Ability to prioritize and address multiple tasks, risk, and deadlines
Preferred Qualifications
- Experience coordinating, analyzing and responding to client audits and market conduct inquiries/exams.
- Experience in healthcare privacy, compliance, health information management
- Demonstrated knowledge of federal and state healthcare privacy laws and regulations
- Professional compliance designations:
- AHIP - Long Term Care Professional
- HIPAA Professional/Certificate HIPAA Privacy Associate (CHPA); or
- LOMA
- Healthcare Compliance Accreditations/Certifications
The base salary range for this position is from $56,000-$72,000 depending on experience and qualifications.
Similar Jobs
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Source and close complex, multi-location retail technology deals across grocery, liquor, and convenience operators. Build pipeline, conduct executive discovery, demonstrate platform value, structure and negotiate deals, manage lengthy buying cycles, and ensure implementation handoffs. The role also develops repeatable sales processes, partners cross-functionally on product and commercial gaps, maintains Salesforce pipeline discipline, and represents retailer needs in product decisions.
Top Skills:
Credit Card ProcessingGtm Technology StackMeddpiccSalesforceToast Retail Pos Platform
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Source and close complex, multi-location retail technology deals across grocery, liquor, and convenience operators. Build pipeline, conduct executive discovery, deliver value-based demonstrations, structure and negotiate deals, manage multi-stakeholder sales cycles, and own contracts through close. Partner cross-functionally on implementations, product feedback, and repeatable sales processes while maintaining Salesforce discipline, forecasting accuracy, and long-term revenue quality. This remote role requires 30% or more travel.
Top Skills:
MeddpiccPos SystemsSalesforceUs Credit Card Processing
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Source and close complex, multi-location grocery, liquor, and convenience retail deals. Build pipeline, conduct executive discovery, deliver value-based demonstrations and business cases, negotiate contracts, and manage full-cycle sales. Navigate buying committees, RFPs, compliance, and lengthy sales cycles while partnering with internal teams on implementation, product feedback, and deal structure. Establish repeatable upmarket sales processes, maintain Salesforce discipline, and optimize long-term revenue.
Top Skills:
Gtm Technology StackPayment ProcessingPoint-Of-Sale (Pos) SystemsSalesforce
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
