Compliance Manager, Connected Living

The Manager, Connected Living Compliance, serves as a trusted partner to the Ethics & Compliance organization. This position will report to the AVP, Connected Living Compliance, and will manage and advise on new and emerging business issues, appropriate compliance practices, testing, monitoring, remediation, and oversight of the effectiveness of controls.  The role also identifies and mitigates regulatory and client risk and works closely with Connected Living business and legal teams, supporting Assurant’s growing and diverse Connected Living products, including extended service contracts, financial services, home solutions businesses, and supporting mobile compliance initiatives. This is a remote opportunity. An ideal candidate would be in Atlanta or Miami, with other remote locations considered for exceptional candidates.

What will my duties and responsibilities be in this job?

• Engage in activities to provide objective compliance and operational risk oversight of first-line compliance activities in alignment with the Connected Living Compliance Governance Framework and Enterprise priorities and objectives.

• In consultation with Compliance leadership, provide solutions-oriented compliance guidance to protect Assurant while assisting business colleagues toward their objectives. Will work closely and collaboratively with the appropriate business level first line of defense roles and employees.

• Utilize a risk-based approach to test, monitor, and assess risks and effectiveness of first-line processes and controls to ensure compliance with applicable laws, rules, and regulations,s leveraging monitoring tools, metrics, processes, resources, and tracking systems.

• Manage compliance issue identification and remedial activities to ensure appropriate issue management, reduction of risk, timely closure of gaps, and remediation where required.

• Perform compliance reviews, including analysis of data, reports, regulations, operating procedures, client, regulatory, and internal requirements, and collaborate internally to develop solutions to reduce risk to appropriate levels.

• Identify and escalate arising issues and concerns, and drive actions to address root causes that lead to compliance risks.

• Assess the effectiveness of controls, assist in mitigating regulatory and client risk for Connected Living Home Solutions and Financial Services operations.

• Assist in the review of regulatory and consumer complaints for patterns, trends, and areas of improvement, and collaborate on corrective actions. Interacts with internal partners in response to compliance issues. 

• Ensures compliance with regulatory guidelines, standards, and client requirements and provides guidance on regulatory issues/changes.

• Responsible for research and analysis to support compliance initiatives and process improvement activities, including root cause analysis, and recommending improvements. Evaluates, recommends, and initiates the investigation of compliance issues as appropriate.

• Contributes to developing and implementing the annual compliance initiatives and work plan, ensuring that compliance issues and areas of risk are identified and addressed.

• Works closely with other members of the Compliance team to respond to alleged violations of rules, regulations, policies, procedures, and Code of Business Conduct and Ethics.

• Provides support and assistance to management and owners of processes and controls for the effective implementation of corporate policies and in the design of internal control and compliance processes.

• Participate in the development and delivery of compliance education and training.

• Contribute to responding to regulatory inquiries, audits, and examinations.

• Manage inventory of compliance issue tracking, processes, risks, controls, and associated metrics for risk appetite and limits.

• Collaborate in the design and implementation of risk assessments.

• Manage staff to support compliance program deliverables and serve as trusted advisors to foster a culture of compliance and facilitate change management for compliance activities.

• Develop staff to ensure effective job performance, identify development needs, and create career progression.

• Establish and maintain strong relationships with business partners and stakeholders to help foster compliance and drive improvements.

What are the requirements needed for this position?

• Bachelor’s degree or a minimum of 8 years of equivalent work experience.

• A minimum of 4 years of progressive work experience in operational compliance or audit monitoring experience.

• A minimum of 4 years of insurance, service contract, or financial services industry experience

• Minimum of 2 years of leadership experience.

• Demonstrated ability to achieve results through working cross-functionally, influencing others, making timely decisions while considering needed trade-offs, and negotiating conflicts, as needed.

• Strong problem-solving ability and the ability to adapt to shifting priorities and align activities and priorities to meet organizational goals.

• Demonstrated analytical and research skills

• Experience collaborating with and influencing colleagues across business functions.

What other skills/experience would be helpful to have?

• Experience with extended service contracts, bank-issued credit card programs, and/or other financial service products.

• Experience with testing and monitoring approaches, applications, and processes.

• Experience in PowerBI or other analytic reporting software, including creation of dashboards and performance of in-depth analysis.

• Demonstrated understanding of compliance risk assessments, systems, and controls preferred.

• Project management experience.

• Green Belt training or experience with structured process improvement skills

• Strong critical thinking skills, superior attention to detail, and the ability to analyze, summarize, and effectively present data.

• Exemplify strong knowledge of industry protocols and best practices.

• Excellent oral, written, and presentation skills.

• Ability to drive execution and meet stated deadlines.

• Knowledge of Microsoft products and compliance risk management software

• Demonstrated problem resolution skills.

• Demonstrated analytical and research skills. Ability to manage multiple assignments, priorities, and staff.

How much should I expect to travel? 5%

What are the working conditions and physical requirements of this job?  

This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone.  Employee is occasionally required to stand and walk, lift, carry, and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.  Must be able to talk and hear.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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