Contractor Sales Manager

HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last ten years. What does HomeServe do and what makes it so great? Well, we’re glad you asked! 

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. 

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.  

Position Overview:

The Contractor Sales Manager is responsible for leading revenue growth with HomeServe’s third-party contractor network by growing and optimizing the contractor referral program and new/existing contractor benefit rebate programs. This role ensures that third-party contractors are effectively incentivized to refer HomeServe repair plans while maintaining an exceptional customer experience.

The Manager is also responsible for developing the systems, dashboards, and metrics necessary to track referral performance and rebate growth, providing the leadership required to improve performance and meet specific growth targets on an annual basis. This role will report to the Director, Contractor Recruiting, Sales & Administration.

Key Responsibilities

Referral Sales & Rebate Management

• Referral Growth: Oversee the end-to-end performance of the contractor referral sales channel, ensuring revenue targets are met through strategic engagement.
  
• Rebate Performance: Manage and optimize contractor benefit participation and rebate growth, while analyzing performance data to ensure Onboarding Specialists are driving the desired sales behaviors.
  
• Contractor Incentives: Oversee referral fee structures and benefit tiers to ensure third-party contractors are compensated timely and appropriately in line with standard operating procedures.
  

Growth and Customer Focus

• Stakeholder Support: Support the Contractor Management team with growing the programs through the distribution of marketing materials, webinars, on-site training, and any other appropriate means.
  
• Contractor Relations: Drive deep relationships with contractor partners, regional operations management and the recruiting/onboarding team to expand the referral network and grow plan sales.
  
• Product Voice: Participate in new product roadmap discussions to ensure offerings align with what contractors are motivated to refer, and that the customer journey is optimized to eliminate friction points.
  

Operational Excellence & Strategy

• Dashboards & Metrics: Own the referral sales and rebate performance dashboards for Monthly Business Reviews (MBR), highlighting referral conversion rates and rebate utilization.
  
• Strategic Planning: Develop multi-year strategies to significantly scale the referral network and benefit programs.
  
• Market Dynamics: Maintain an expert understanding of contractor profiles, sales profiles, and performance trending to grow all aspects of the referral and benefit programs.

Essential Functions:

Essential Job Function

% of Time on Function

Referral & Rebate Oversight: Managing referral sales activation and participation rates, auditing rebate eligibility, and optimizing performance.

40%

Field Engagement: Supporting Regional Operations Managers (ROM) and third-party contractors with webinars, on-site training, marketing material, and program communications to grow revenue and achieve annual growth targets.

25%

Strategic Planning & Analytics: Developing long-term growth strategies, financial forecasting, and managing the rebate dashboards and performance reporting.

20%

Operational Reporting: Developing and maintaining dashboards; conducting monthly business reviews with executive leadership.

15%

Total

100%

Job Requirements:

• 5 - 8 years of progressive sales and operational leadership experience.
• Bachelor's Degree or equivalent experience.
• Experience deploying strong sales strategies to a national network.
• Exceptional collaboration skills and ability to team members and third-party contractors.
• Strong planning, problem solving, project management, negotiation and decision-making skills.
• Highly organized, process focused, and able to prioritize multiple tasks and projects.
• Strong written and verbal communication skills with the ability to present, influence and manage stakeholder interests at all levels of management.
• Experience in using and managing sales processes using CRM tools such as Salesforce.
• Proficient in Microsoft Office especially Excel & PowerPoint.
• The job requires up to 40% travel.

In return, we offer:

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Minimum Physical Requirements: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.  The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.  

HomeServe USA is an equal opportunity employer.

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