Complete accurate, cost‑effective domestic and international travel arrangements using corporate contracts and preferred suppliers. Support multiple accounts, adhere to company procedures and client travel policies, provide first‑level customer and technical support, and attend trainings and staff meetings.
Job Summary & Responsibilities
Position Overview As a Corporate Travel Advisor, you'll be a vital member of our Operations Team, orchestrating seamless travel experiences for Direct Travel clients. You'll combine expertise in travel logistics with a commitment to cost efficiency, policy compliance, and exceptional service—leveraging our corporate partnerships and preferred vendors to deliver results that drive both client satisfaction and company profitability.
Core Responsibilities
- Design and execute comprehensive domestic and international travel itineraries spanning air, hotel, ground transportation, rail, and premium car services
- Manage complex, multi-account portfolios with precision and attention to detail
- Serve as the primary point of contact for travelers and travel arrangers, providing responsive first-level support for customer service and technical inquiries
- Ensure all arrangements align with client travel policies while strategically utilizing Direct Travel preferred vendors to optimize cost and margins
- Uphold Direct Travel service standards across all communications—phone, email, and in-person interactions—and escalate issues according to established protocols
- Maintain operational excellence through adherence to company procedures, tool utilization, productivity metrics, accuracy standards, and attendance expectations
- Participate in regular staff meetings and professional development sessions to stay current with industry trends and internal process updates (office attendance required for remote-based employees as needed)
- Foster a collaborative, professional workplace culture through positive relationships with team members
- Strong technical skills in Microsoft Outlook, Excel, Word, and Teams
- Efficiently use native Sabre to complete all booking requests
Note: This description reflects primary duties and is not an exhaustive list of all responsibilities, skills, or requirements for this role.
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What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
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- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
