The Creator Success Associate will lead workshops, advise creators, drive feature adoption, manage key relationships, and collaborate on product improvements.
🚀 Creator Success Associate | Pop.Store | Remote (US) + Travel
Are you passionate about helping creators grow their business? Do you enjoy turning product features into real-world success stories?At Pop.Store, we’re looking for a Creator Success Associate to empower our creator community and drive meaningful product adoption.
🌟 What You’ll Do
- Lead engaging workshops & webinars to educate creators on using Pop.Store effectively
- Act as a trusted advisor for creators — helping them grow revenue using the platform
- Drive feature adoption by translating product capabilities into actionable strategies
- Represent Pop.Store at industry events & creator meetups
- Manage relationships with key creators and conduct strategy calls
- Capture feedback and collaborate with product teams to improve the experience
🎯 What We’re Looking For
- 1–3 years experience in Customer Success / Account Management / Community roles
- Strong communication & presentation skills (comfortable leading sessions)
- Experience with tools like Zoom, Loom, Canva, HubSpot (or similar CRM)
- Passion for the creator economy / social media / digital business
- Highly organized, proactive, and customer-first mindset
- Willingness to travel for events
💡 Why Join Us?
- Work at the intersection of creators + commerce + technology
- High-impact role with direct influence on customer success
- Opportunity to work closely with product & marketing teams
- Fast-growing environment with strong ownership
📍 Location: Remote (U.S. – Eastern Time preferred) + Travel
Salary Range : $50K - $70K
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
