Teleperformance
Creator Support Specialist (UGC) - Mandarin+ English- Kuala Lumpur
Be an Early Applicant
Supports creators in a gaming and UGC ecosystem by responding to inquiries, managing Discord communities, gathering feedback, coordinating game development tasks, tracking deliverables, and collaborating with internal teams to improve creator operations.
Overview
Responsibilities
Creator Support Specialist’s responsibility is to provide high-quality assistance to Creators in a gaming and user-generated content (UGC) ecosystem. This role will be responsible for managing Creator inquiries, gathering feedback, coordinating content creation tasks, and ensuring a smooth operational experience for the community. This role requires strong communication skills, project coordination experience, and familiarity with UGC platforms.
Qualifications- Proficiency in English (B2 or higher) for verbal and written communication
- Strong interpersonal and problem-solving skills
- Experience managing Discord groups or similar online communities
- Ability to work independently and as part of a team
Preferred Qualifications/Skills
- Experience in game community management and UGC game operations
- Knowledge of conflict resolution strategies to maintain a positive community
- Familiarity with at least one UGC creation platform (e.g., Roblox Studio, Unreal Editor for Fortnite (UEFN), Minecraft Plugin & MOD, etc.)
- Experience in UGC project development, understanding workflows, and best practices
Responsibilities
Creator Support & Community Engagement
- Respond promptly to inquiries from Creators, utilizing FAQs and reference materials
- Communicate effectively through various channels, including online Q&A sessions and documentation
- Gather and document feedback from creators to enhance the overall support program
- Manage online communities, including Discord, and foster a positive environment
Project Coordination & Task Management
- Assign game development tasks to Creators based on project schedules
- Clarify task requirements, track progress, and ensure timely delivery
- Collaborate with internal teams to implement improvements based on Creator feedback
- Communicate with the Creator to adjust based on internal feedback concerning the deliverables
Similar Jobs
Artificial Intelligence • Information Technology • Professional Services • Software • Analytics • Generative AI • Big Data Analytics
Leads complex AI-enabled digital transformation engagements for healthcare, life sciences, and B2B clients. Advises C-suite executives, develops enterprise AI strategies and target operating models, integrates change management across transformation programs, and drives stakeholder engagement, training, governance, and adoption. The role also leads strategic pursuits, contributes to significant annual presales activity, develops healthcare growth strategies, and connects transformation outcomes to EBIT and ROI. Requires extensive consulting experience, healthcare expertise, executive presence, and frequent client travel.
Top Skills:
Artificial Intelligence (Ai)
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
Own Motive’s global financial products compliance program across AML/BSA, sanctions, KYC/KYB, PEP screening, transaction monitoring, lending compliance, audits, and regulatory relationships. Develop policies and controls, ensure operational effectiveness, manage bank and card network partners, monitor regulatory changes, support compliant product launches, and establish governance across multiple jurisdictions including the US, Canada, and UK/EU. Build the compliance function and advise leadership on compliance risk.
Top Skills:
Aml/BsaCard NetworksData Protection RegimesFincenFintrac/PcmltfaKyc/KybOfacPep ScreeningSanctions ScreeningTransaction MonitoringUk/Eu Aml
7 Minutes Ago
Easy Apply
Easy Apply
Healthtech • Insurance • Sales • Software
Owns Medicare marketing compliance oversight for downline agencies, reviewing marketing materials and sales scripts against CMS guidelines, submitting approved materials to health plan carriers, tracking SMIDs, maintaining repositories, auditing lead vendors, and reporting program metrics. The role requires independent approval decisions, detailed recordkeeping, risk escalation, cross-functional collaboration, and support for audits and AEP-related activities.
Top Skills:
AirtableGoogle Workspace
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
