Credit Balance Analyst I (US Remote)

Role and Responsibilities

• Assist providers in identifying, reviewing, and validating patient accounts in a credit balance state
• Manage accounts receivables to ensure timely collection of identified Client overpayments
• Prioritize workload to meet deadlines and goals using guidelines set out by manager
• Achieve individual productivity and quality standards
• Professionally and proactively build relationships and maintain contact with the appropriate personnel at Providers
• Respond to all provider and Client requests in a timely manner
• Escalate to manager any situation outside the employee’s control that could adversely impact the business relationship
• Always represent TREND and our clients in a professional manner
• Cooperate with team members to meet goals and complete tasks

Qualifications

• Experience in in Revenue Cycle – Patient Accounting preferred
• Excellent computer skills and proficient in Excel
• Strong analytical and problem-solving skills
• Strong communication and interpersonal skills, displaying the ability to connect and build relationships at all levels with providers, management, and peers

Preferred Skills

• Proactive, independent and results oriented
• Customer and team focused with a strong desire to be an active, long-term participant in the growth of the firm overall

MENTAL AND PHYSICAL DEMANDS

• This position will be exposed mainly to an indoor/office environment and will be expected to work in or around computers and printers.
• The nature of the work is sedentary, and the employee will be sitting most of the time.
• Essential physical functions of the job include typing and the repetitive motion to utilize computer software and hardware continuously throughout the day.
• Essential mental functions of this position include concentrating on analytical tasks, reading information, and verbal/written communication to others continuously throughout the day.

RELATED DUTIES AS ASSIGNED

• This job description documents the general nature and level of work but is not intended to be a comprehensive list of activities, duties, or responsibilities required for this position. Consequently, employees may be asked to perform other duties as required.
• Employees may also be asked to complete certain compliance requirements set forth by our Business Partners in the performance of their jobs including but not limited to requests for background and drug screenings and disclosures of personal health information or personally identifiable information.
• Exemptions as provided under the ADA and TITLE VII of the Civil Rights Act will be observed and followed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above.