CS Ops Manager, Gainsight Admin

With over 30,000 customers, including a third of Fortune 500 companies, Tempo is trusted by engineering organizations across the globe to make their workflows work better.

We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern team to deliver – for every step from first vision to value.

Since our beginning in 2007 as a project to make a time-tracking tool to help a client – Tempo has expanded to become the #1 time management add-on for Jira, and we have developed and acquired a multitude of tools to become one of the most trusted names in the Atlassian ecosystem.

We want everyone to work better – but we also want to be a tech company with a heart. Join us as we continuously innovate our award-winning products, create new solutions, and help the world work smarter, not harder.

About the role:

We’re looking for a Customer Success Operations Manager to help shape the future of customer success at Tempo. As we scale to serve our customers across all segments, we’re building a digital customer journey from the ground up. You will play a critical role in designing and operationalizing the systems, data flows, and processes that empower our Customer Success team to deliver exceptional value at scale.

This is a highly cross-functional role requiring collaboration across Product, Marketing, Sales, Support, and RevOps. You’ll work at the intersection of data, systems, and strategy—leveraging tools, Salesforce (SFDC), and a range of digital technologies to drive efficiency, insights, and automation.

What you’ll do:

• Solution Design

  • Configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end, workflows, systems integrations)

  • Collaborate with cross-functional end users to gather business requirements that impact Gainsight and the CRM, and configure the system to meet those needs (partnering with other operations teams as needed)

  • Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feeds

• Business Process Creation + Innovation

  • Develop new business processes in partnership with Customer Success leadership and cross-functional teams

  • Manage the rollout of processes, including thoughtful timing

  • Design business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers

  • Help users to develop an understanding of contributors to customer health, sources of customer risk/churn, and positive trends

  • Manage mapping and documentation of customer success processes

• CS System Strategy + Evolution

  • Evaluate and implement new digital tools, including AI technologies and in-app customer engagement solutions.

  • Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions

  • Monitor system performance, data integrity, and user activity and suggestions to make recommendations, thus establishing a process of continuous improvement of the Gainsight platform

  • Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies

  • Identify opportunities for improvement of existing tools and processes, including adopting new features in each Gainsight major release

• A scalable, digital-first customer journey that supports customer across all segments

• Unified systems and processes across all customer-facing teams, enabling seamless collaboration

• High customer satisfaction, retention, and advocacy driven by proactive, insight-led engagement

• A thriving customer community and robust self-service infrastructure

Who you are:

• Gainsight Level 3 Admin Certification

• Strong familiarity integrating Gainsight, Salesforce (SFDC), and other digital CS tools

• 3+ years of experience in Customer Success Operations, RevOps, or equivalent roles at SaaS companies

• Experience building digital CS programs from the ground up

• Proven track record implementing AI-driven solutions and in-app engagement strategies

• Hands-on experience operating and optimizing customer communities and self-service platforms

• Excellent collaboration skills with the ability to drive alignment across multiple departments

• Strong analytical mindset with the ability to translate data into strategic recommendations

Why Join Tempo?

• Impact: Work on meaningful products that empower enterprise users and improve productivity.

• Innovation: Be part of a culture that values creativity and innovation, with opportunities to make a real impact.

• Collaboration: Join a supportive, collaborative UX team that values openness, communication, and a continuous learning environment.

• Growth: Opportunities for professional development, including conferences, courses, and mentorship.

What's In It For You (Org-wide) -

• Remote First work environment

• Unlimited vacation in most of our locations!!

• Great benefits including health, dental, vision and savings plan.

• Perks such as training reimbursement, WFH reimbursement, and more.

• Diverse and dynamic teams with challenging and exciting work.

• An opportunity to have a real impact on our business.

• A great range of social activities (both in person and virtual).

• Optional in person meet-ups and the ability to travel to our international offices

• Employee referral program

• And so much more!

Note: As our hiring teams are global, please submit your resume in English only

Apply today to join the Tempo team and help shape the future of enterprise productivity software.

Join us at Tempo Software, where we proudly foster an equal opportunity workplace. We are committed to creating an inclusive culture where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.