CS Solution Architect

Job Description
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
HiBob is seeking an experienced Integrations and Post sale (CS) Solution architect (CSA) to join our CS Solution Architects . In this critical role, you will be responsible for creating a close relationship with the Product team, and gain a technical understanding of the Integrations between HiBob's HR platform and our clients' existing systems & Payroll Hub platform functionality. Your deep expertise will make you a pivotal resource in driving successful implementations and ongoing client satisfaction.
As an Integrations & Payroll CSA, you'll be at the forefront of our client engagements, providing technical solutions and hands-on support throughout the Integrations & Payroll lifecycle. You will work closely with clients' IT teams and HR-Admins, as well as HiBob's internal Product, R&D, and Customer Success teams.
Job Requirements
Requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.

• Industry Experience: Background in HR or HR Tech implementation is preferred.
• 3+ years of experience with integrations and payroll information systems in a technical, customer-facing role such as Payroll Specialist in a tech company, Implementation Manager, Customer Engineer, or Solutions Engineer.
• API Development: Hands-on experience in working with RESTful APIs and ability to customize and test solutions per specific needs.
• Experience with Integration Platforms: Proficiency in API middleware such as Zapier or Workato is highly valued.
• SQL and Database Management : Basic knowledge of SQL and experience with database management systems.
• Customer-Centric Mindset : Strong customer success orientation with a focus on understanding client needs and ensuring their satisfaction with the implemented solutions.
• Able to effectively communicate technical information to both internal teams and non-technical clients.
• Strong strategic thinking paired with excellent technical, communication, and problem-solving skills.
• Proactive and strategic approach with the ability to work with the right sense of urgency and find creative solutions independently and while collaborating with the team.
• Exceptional time management, organization, prioritization, adaptability, and ownership skills, with a strong ability to thrive in a fast-paced environment.
• Strong analytical and problem-solving skills.

Bonus

• SaaS Industry Knowledge: Understanding of the SaaS business model and experience working with subscription-based products.
• Cloud Platforms: Experience working with cloud service providers like AWS, Azure, or Google Cloud, particularly in deploying and managing integrations.
• Experience with Payroll vendors such as ADP WFN, Paylocity, Trinet, Dayforce and BenAdmin vendors.
• Experience with tools like Slack, Salesforce, and Asana is an advantage.

Job Responsibilities
What will you do?

• Technical Resource: Serve as the primary resource for any Integrations & Payroll related inquiries around implementation, roadmap, and client roadblocks.
• Technical Consultation: Provide expert guidance to clients and implementation managers on best practices for Integrations & Payroll, including product setup for better engagement and common configurations.
• Collaboration with Internal Teams : Work closely with Product teams to address Integrations & Payroll related feature requests, and provide feedback to influence the product roadmap.
• Training, Enablement and Knowledge: Conduct training sessions for both internal teams and clients to ensure they are equipped with the knowledge to manage and maintain the platform including live solutions and new releases.
• Continuous Improvement: Identify opportunities to enhance processes, tools, and methodologies to improve efficiency and client outcomes.

**Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office 2-3 days a week (Tuesday - Thursday). We love collaborating and connecting with our team members in-person, and we hope you will too!**
Base salaries for this role range from $120,000 - $160,000 per year.
Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Stock options at a high-growth unicorn startup
• 100% subsidized medical, dental, and vision coverage for employees
• 401(k) with a 3% company match starting from Day 1
• Hybrid working model for bobbers in the NY metro area
• Work from home allowance to get your home office set up!
• Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
• Annual Headspace subscription and wellness benefits
• Two social impact days per year for volunteering
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
• Fun and frequent social events (in-person and virtual)
• We love birthdays - take the day off and receive a special gift
• Dog-friendly office

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!