Customer Advocacy Contractor (P/T)

Do work that matters.  

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by facilitating timely communications when an emergency threatens personal safety and business continuity.     

Our values which reflect our view on what’s important and what’s right include:  

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off 

AlertMedia is seeking a Customer Advocacy Contractor to support our growing Customer Advocacy function. In this role, you will help drive our Sales Reference Program by connecting prospective customers with referenceable advocates, while also assisting with other strategic advocacy initiatives. You’ll work closely with the Customer Advocacy Manager to amplify the voices of our happiest customers across sales, marketing, and customer success initiatives. 

This is a great opportunity for a marketing or customer success professional with strong organizational skills, a passion for customer relationships, and a background in reference programs, customer marketing, or advocacy. 

Who you are:  
  
You’re a detail-oriented and proactive professional who thrives on organization, project coordination, and building strong customer relationships. You have a passion for amplifying customer voices and enabling sales and marketing teams to succeed. As a Customer Advocacy Contractor at AlertMedia, you’ll play a critical role in connecting prospects with enthusiastic customers and supporting initiatives that showcase our customer community across a variety of channels.

What you get to do every day:  

Sales Reference Program Support 

• Identify and match ideal customer references to support active sales opportunities.
• Manage outreach and coordination with reference customers to fulfill sales requests.
• Maintain documentation and help report on key metrics such as reference fulfillment, review engagement, and customer participation.
• Track activity and outcomes within Salesforce. 

Customer Advocacy Program Support 

• Support ad-hoc strategic initiatives led by the Customer Advocacy Manager.
• Assist with customer recruitment for stories, testimonials, video interviews, and other advocacy opportunities.
• Coordinate logistics and communications for customer-facing programs (e.g., Customer Advisory Board, Customer Advocacy Program, etc.).
• Ensure customer quotes, logos, and review content are approved and up to date across marketing materials and web pages.
• Assist with cross-functional coordination between marketing, sales, and customer success to align advocacy efforts. 

What you bring to the role:  

• Bachelors degree in Marketing, Communications, Business preferred, or equivalent experience 
• Detail oriented, with a strong commitment to excellent, mistake-free work
• Strong written and verbal communication skills 
• Familiarity with customer relationship management (CRM) tools (e.g., Salesforce) or willingness to learn 
• Ability to work independently and cross-functionally
• Highly organized project manager, adept at prioritizing and managing competing deadlines
• Demonstrates a growth mindset and eagerness to learn quickly in a fast-paced, evolving environment.   

   Why you’ll love working at AlertMedia:  

• A Best Places to Work company 10 years in a row as well as numerous other awards 
• Access to brand new downtown office with 360-degree views of Austin, high-tech building gym, and nearby running trails  

  About AlertMedia:  

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.  

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.   

Come join us in our mission to save lives and minimize loss through effective communication.   

AlertMedia does not currently sponsor applicants for work visas. 

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy - https://www.alertmedia.com/legal/privacy-policy/