Customer Base Account Executive

This is primarily a Sales role with some Customer Success responsibilities.   

You will work collaboratively across Sales, Delivery, Support, Legal, Marketing, and Operations, and serve as a key relationship partner to Workday Customer Success and Sales teams to support customer retention and growth. 

Selling Workday Adaptive Pro to Customers 

You will be expected to: 

• Develop a deep understanding of the Adaptive Pro product, including functionality, use cases, customer benefits, positioning, and pricing, in order to confidently articulate value to existing customers 

• Partner closely with the Kainos Adaptive Sales team to identify upsell opportunities within the existing customer base and develop targeted, account‑specific strategies to position Adaptive Pro effectively 

• Apply a consultative selling approach to Adaptive Pro conversations by understanding each customer’s business goals, challenges, and growth plans, and aligning the product’s capabilities to those needs 

• Sell the deployment value of Adaptive Pro, clearly communicating the role Kainos plays in ensuring successful adoption, configuration, and long‑term value realization—not just the product itself 

• Demonstrate strong customer engagement skills, including empathy, active listening, responsiveness, and creativity, to build trust, uncover opportunities, and guide customers toward solutions that deliver measurable impact 

License Renewal Sales 

You will be expected to: 

• Proactively identify upcoming Adaptive Planning license renewals within the customer base by reviewing renewal data on a rolling 90‑day lookahead 

• Submit renewal leads to Workday for approval, ensuring all required information is complete and accurate, including company details, renewal timing, and key customer contacts, to establish partner involvement early in the renewal cycle 

• Manage and complete Workday Partner Contribution Checklists for accepted leads by selecting, submitting, and tracking qualifying activities throughout the renewal lifecycle to support partner influence and successful renewal outcomes 

• Work closely with Workday Customer Success Managers (CSMs), who own the commercial transaction and revenue motion, to support renewals through strong customer relationships, timely engagement, and clear demonstration of partner value 

• Maintain strong, ongoing customer relationships ahead of renewal to reduce churn risk, surface potential concerns early, and position Kainos as a trusted partner throughout the renewal process 

Customer Success Manager 

You will be expected to: 

• Manage all add‑on Statement of Work (SOW) requests from customers and internal Delivery teams, including scoping, drafting SOW documentation, coordinating internal approvals, managing signature processes, and taking SOWs through full execution to completion 

• Own post‑go‑live customer transitions, clearly introducing post‑deployment support offerings, engagement models, and support processes 

• Act as the primary Customer Success point of contact for assigned customers after go‑live, ensuring continuity and strong relationships 

• Respond to and triage all inbound customer requests for assistance, ensuring timely responses, proper prioritization, and direction to the appropriate teams 

• Maintain accurate and up‑to‑date customer and renewal data in Microsoft Dynamics CRM 

• Proactively identify satisfied customers and work to obtain case studies and reference commitments, coordinating with Sales and Marketing 

• Develop and publish monthly customer newsletters 

Minimum Essential Requirements 

• Bachelor’s degree required   

• Relevant industry experience in high tech/enterprise cloud software   

• 3+ years experience with Customer Success, Sales and/or renewing contracts 

• Excellent presentation, written and verbal communication skills   

• Proven time management skills with the ability to prioritize tasks   

• Organizational and follow up skills, problem solving and analytical skills 

• Proficiency in MS Office, CRM 

• Ability to learn new software applications quickly and easily 

Desirable 

• Experience in the Workday ecosystem 

• Experience with Microsoft Dynamics CRM 

• Experience with Workday Adaptive Planning