The Customer Engineer will manage customer accounts, resolve technical issues, lead projects, and provide guidance while ensuring successful solution implementations.
Overview
We are seeking a highly motivated Customer Engineer to join our team in Miami, FL. This role combines technical expertise with strong customer engagement skills. The ideal candidate will thrive in a fast-paced environment, balancing hands-on technical troubleshooting, project management, and customer-facing interactions.
As a Customer Engineer, you will work directly with clients to ensure successful solution implementations, resolve technical challenges, and serve as a trusted advisor who bridges the gap between business needs and technical execution.
Key Responsibilities
- Act as the primary technical point of contact for assigned customer accounts.
- Lead and support customer projects, including planning, coordination, and execution.
- Diagnose, troubleshoot, and resolve technical issues across software, integrations, and system environments.
- Collaborate with internal teams (engineering, product, support) to address customer needs and drive solution delivery.
- Provide technical guidance, product demonstrations, and best practices to clients.
- Document customer requirements, workflows, and technical specifications.
- Track, manage, and communicate project progress, risks, and deliverables.
- Support training and enablement sessions for client stakeholders.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, IT, or related field (or equivalent experience).
- 1–3 years of experience in a technical, customer-facing role (e.g., Customer Engineer, Implementation Engineer, Solutions Consultant, or Technical Project Manager).
- Strong technical troubleshooting skills, with the ability to analyze issues across complex systems and integrations.
- Proven project management skills with the ability to manage multiple initiatives simultaneously.
- Excellent communication and presentation abilities, both written and verbal.
- Strong customer engagement and relationship-building skills.
Preferred Qualifications
- Experience with SaaS platforms, APIs, or system integrations.
- Familiarity with CRM, financial technology, or debt settlement systems is a plus.
- PMP, ITIL, or other relevant certifications.
Work Environment & Travel
- Approximately 50% travel required for client engagements, training, and on-site support.
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