customer engineer

turbopuffer is looking for an engineer to help our customers succeed. While every day is different; (from digging into unfamiliar systems and debugging, to writing code when that's what it takes), you'll see each issue through to its end.

what you'll do:

• debug customer issues, optimize queries

• write examples for our docs

• write code to solve customer problems, ship PRs, and build automations

• live in customer slack channels, helping to solve problems from first report to resolution

• own customer outcomes

must have:

• typist - you can write well and can explain complex ideas simply

• linux - you're comfortable in terminals and reading logs

• python or javascript/typescript - for reproducing issues and building solutions

• human - you build trust and keep things productive when everything's on fire

• systematic - you methodically work through problems until you've found the root cause

nice to have:

• k8s experience

• vector search or full-text search background

• experience with the major cloud platforms

tpuf is hardcore & whimsical. we value:

• overstep > understep

• show > tell

• complexity is earned

• showing up as part of our customer’s team

• making stuff easy to react to