Provide fast, empathetic customer support for buyers and sellers on a furniture marketplace. Respond to emails, resolve issues, coordinate logistics between buyers and sellers, and relay feedback to Engineering and Operations. Support growth initiatives and perform ad hoc projects, including weekend shifts as needed.
AptDeco was founded to fix a problem everyone knows: buying and selling used furniture has always been messy and inconvenient. We’ve built a trusted marketplace and a logistics network unlike anything in the industry to make the entire experience seamless. Now, as we scale across the country, we’re looking for builders and operators eager to shape something new at a pivotal moment. If you’re driven by impact and energized by fast growth, you’ll fit right in.
At AptDeco, Customer Care Associates are responsible for ensuring that our customers have an extraordinary and seamless experience every time they buy or sell furniture with us. Our customers love us because we take care of all the logistics on their behalf. As a member of the Customer Support Team, you’ll represent AptDeco and be the voice of the brand. The right person thrives in a fast paced environment and loves to find creative solutions to problems.
You are:
- A strong communicator. You’re self-aware, well-spoken on the phone and eloquent in emails. You are the voice of AptDeco.
- Personable and empathetic. You’ve been described as a people person. You can talk to anyone in any situation. Your engagement makes users feel and know they are your top priority.
- Naturally curious and adaptive. You're innovative and proactively look for ways to improve upon things.
- A teamplayer. You’re excited to work on a small team and help build something amazing.
You have:
- Strong organizational, analytic, written, and verbal communication skills.
- Experience in a customer service or technical support environment with a strong desire to help people.
- Excellent time management skills and self-motivation. You follow through on tasks and don’t get overwhelmed easily.
- Creative problem solving experience. You have the ability to stay solutions-oriented when presented with a challenge.
- Familiarity with G Suite apps.
- Previous experience working at a startup is a plus.
- Flexibility to work on weekends.
You will:
- Be tasked with supporting our users with fast, efficient service and inspiring a growing user base to share the AptDeco experience.
- Respond to emails and support user issues promptly ensuring that upset users turn into passionate evangelists.
- Coordinate logistics between buyers and sellers.
- Provide feedback to our Engineering and Operations Teams to streamline processes and support in scaling a vibrant business.
- Support in identifying new ways to get the AptDeco experience in front of new users.
- Be responsible for other ad hoc projects that come up during the year.
The base pay range for this role is $20 – $24 per hour.
Similar Jobs
Software
Serve as an early, high-impact customer-facing teammate owning inbound support across email, chat, and calls. Use AI tools to draft responses, log bugs in Linear, maintain help center content, synthesize customer feedback into product insights, and collaborate with product and engineering to resolve and prevent issues.
Top Skills:
ChatgptClaudeLinear
Kids + Family • Social Media
Provide empathetic, efficient customer support across email, SMS, social DMs and phone for orders, activation, billing, and technical troubleshooting. Maintain SLAs, follow workflows and escalate when needed. Contribute feedback, documentation, and knowledge sharing to improve customer experience and team processes.
Top Skills:
InstagramShopifySmsStripeZendesk
Cloud • Healthtech • Social Impact • Software • Biotech
Own the technical direction, architecture, and delivery of Benchling’s enterprise agentic AI portfolio. Build production systems integrating foundation models, orchestration, tools, memory, evaluation, observability, security, and workflow automation. Establish CI/CD, testing, deployment, and governance practices; graduate prototypes into reliable systems; and provide production support. Enable internal teams through SDKs, templates, coaching, and standards while partnering with product, data, infrastructure, and security teams. Lead technical hiring and mentor engineers as a hands-on founding engineer.
Top Skills:
AirflowAnthropicArizeCi/CdConfluenceCrewaiGoLangchainLangflowLanggraphLangsmithLlm ApisMcpN8NNode.jsOpenaiPgvectorPineconePrefectPythonRagTemporalTypescriptVector Databases
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
