Manages the front desk and provides professional assistance to visitors and callers. Responsibilities include answering and routing calls, managing calendars and shared spaces, handling mail and packages, maintaining the reception area, ordering office and kitchen supplies, and providing general administrative support. The role requires strong communication, organization, multitasking, discretion, customer service, and proficiency with phone systems, email, calendars, and office software.
We are seeking a friendly, organized, and professional Customer Experience Associate to manage our front desk and deliver excellent service to visitors and callers. This role is essential in creating a positive first impression, supporting smooth office operations, and ensuring clear communication throughout the organization.
Duties & Responsibilities
- Greet and assist visitors and callers professionally
- Answer and route phone calls efficiently
- Manage calendars and shared spaces
- Handle incoming and outgoing mail and packages
- Maintain an organized and welcoming reception area
- Inventory and order office and kitchen supplies
- Provide general administrative support as needed
Education & Training
- High school diploma or equivalent required
- Prior experience in a receptionist, front desk, or customer service role preferred
- Training in phone systems, office software, and customer service practices desired
Knowledge, Skills & Experience
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Professional, courteous, and customer focused demeanor
- Proficiency with phone systems, email, calendars, and office software
- Ability to handle confidential information with discretion
- Adaptability and problem solving skills in a fast paced environment
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Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
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