Provide high-volume, multi-channel customer support for patients, caregivers, and prescribers: answer inbound calls, make outbound calls, process orders, resolve escalations, maintain records, gather feedback, and collaborate with internal teams to ensure accurate, compliant order fulfillment.
At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work for physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.
We are seeking a highly organized, detail oriented and self-motivated individual to assist with Customer Experience responsibilities. The ideal candidate will be able to work independently and follow strict protocols for accuracy and compliance. The candidate will be comfortable using a multi-line phone system, electronic correspondence, and data entry in a hybrid position. The Customer Experience Representative is a representative of Texas Original and will possess exceptional customer service and communication skills as they are typically the first contact for most of our patients and therefore the voice/face of the company. We also hope that our Customer Experience Representative will help us identify ways we can be more effective and efficient by contributing fresh ideas for improvement.
Schedule for this position is Monday - Friday | 8:30AM - 5:30PM.
Key Responsibilities:
- Answer high volume incoming calls from customers, caregivers, and prescribers and assist them efficiently and professionally.
- Perform daily outbound calls from various communication channels to new and existing patients, as well as curated call out lists distributed weekly.
- Serve as the first line of defense for the company, upholding our standards of excellence in customer service.
- Interact with customers via phone, email, chat, and in-person to provide assistance, answer inquiries, and resolve issues related to orders, shipments, and account management.
- Check patient voicemails and emails and respond accordingly.
- Process online orders accurately and efficiently, ensuring timely fulfillment and delivery.
- Assist customers with placing orders over the phone, providing product information, pricing, and availability as needed.
- Investigate and troubleshoot customer concerns, complaints, refunds/exchanges and escalations related to orders, payments, products, and deliveries.
- Take ownership of issues and work diligently to find satisfactory resolutions.
- Gather feedback from customers regarding their experiences, preferences, and suggestions for improvement related to the ordering, pickup and delivery process.
- Communicate feedback to relevant departments to drive continuous improvement.
- Collaborate with other departments, including business development, logistics, marketing and inventory management, to address customer needs and ensure smooth order processing and fulfillment.
- Maintain detailed records of customer interactions, order status, inquiries, and resolutions.
What You'll Need to Succeed:
- High school diploma/GED required
- 2+ years’ experience in a customer service role
- Strong sense of professionalism and compassion required
- Excellent verbal and written communication skills
- Experience working with multiple CRM systems and phone experience preferred
Benefits
- Medical
- Dental
- Vision
- Telehealth – Medical
- Telehealth – Mental Health Counseling
- 401(k) with company matching
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Bereavement leave
- Pre-Tax Flexible Spending Accounts
- Basic Term Life Insurance and AD&D
- Travel Reimbursement (if applicable)
- Gym Reimbursement up to $50/month
- & More
Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.
Similar Jobs
Healthtech • Pharmaceutical
Handles 50–100 daily inbound and outbound customer interactions for healthcare providers, sales teams, and administrative personnel. Processes product orders, provides delivery updates, resolves order and shipping issues, and completes follow-up inquiries. Partners with sales and operational teams to meet service levels while delivering accurate, professional customer service and building strong customer relationships.
Top Skills:
CRMMS OfficeSalesforceSAP
Automotive
Own the customer experience for an automotive collision repair shop by answering calls, booking estimates, following up with leads, providing repair updates, coordinating media updates, managing review requests, processing payments, and maintaining accurate customer records. The role requires at least three years of high-volume, in-person customer-facing experience, strong phone skills, CRM familiarity, organization, accountability, and on-site availability.
Top Skills:
AdpCrm ToolsTexting Platforms
Fintech • Cryptocurrency
Provides advanced customer support for options, margin, and event-contract trading issues. Resolves escalated cases, de-escalates customers, analyzes customer insights, improves support processes, contributes to knowledge and training content, and collaborates with Product, Compliance, and Engineering. Requires financial-services customer experience, active trading or trade-desk experience, Series 7 and 63 licenses, and familiarity with CRM tools.
Top Skills:
Salesforce
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
