Remote - Customer Experience Specialist

OVERVIEW

Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance.

We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We’re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We’ve been making outdoor dreams come true with quality merchandise and service. Sun & Ski Sports – Find Yourself Outside.

SUMMARY

Sun and Ski Sports is currently searching for a Customer Experience Specialist. This is an entry level opportunity for a dynamic candidate who is a problem solver and has the ability and initiative to help drive internet sales, as well as build a loyal customer following.

JOB RESPONSIBILITIES

• Receive written and verbal orders for merchandise from customers or sales associates in the stores.
• Perform a combination of clerical tasks to support eCommerce operations.
• Perform simple and routine accounting clerical operations.
• Work is monitored and controlled (e.g., through spot checks, complete review, or subsequent processing) for both quantity and quality.

REQUIREMENTS

• Work Shift Availability: Must be willing and able to work retail rotating schedule:
• Available 7 days a week (will only work 5 days out of the week)
• Monday-Friday: 8 AM – 7:30 PM availability
• Saturday/Sunday: 9:30 AM – 6:30 PM availability
• Must have basic knowledge of routine clerical methods and office practices and procedures as they relate to the clerical processing and recording of transactions and accounting information.
• Must have experience with Microsoft Office Suite (Excel, Outlook, and Word).
• Must be a self-starter and have the ability to work with little daily supervision.
• Excellent oral and written communication skills.
• Must have organizational and time management skills, with ability to multitask.
• Analytical and problem-solving skills, as well as attention to detail, is a must.
• Ability to work both collaboratively and independently.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.