The Customer Implementation Manager guides customers through the onboarding process, ensuring a positive experience and effective training while managing multiple implementations simultaneously.
Empower Every Team to Thrive
Quantum Workplace helps leaders build thriving teams—teams that are aligned on what matters, empowered to contribute, growing through development, and valued for the work they do.
We help make that happen through a connected talent platform that gives leaders a clear view of what’s happening across their teams. With more than 20 years in the HR technology space, we’ve partnered with thousands of organizations to help leaders turn insight into action that strengthens employee connection, performance, and business outcomes.
At Quantum Workplace, our people are our greatest lever for impact. We bring grit and hustle to our work, take ownership, and focus on doing work that matters. We pair that with care and flexibility—supporting people as whole humans and making space for work that’s meaningful and sustainable.
Check out our 2025 Employee Engagement Survey Results (yes, we use our own software):
· 97% response rate
· 82% overall favorability
· 98% favorable on the item "The people I work with treat each other with respect."
· 96% favorable on the item "My job gives me flexibility to meet the needs of both my work and personal life."
Check out our recent Stevie Award for Customer Service, and see what it means to be a Qwirk through this video!
What’s the Opportunity?
We are looking for a full-time Customer Implementation Manager who loves getting customers set up on the right track for long-term success in our software. The role of the CIM is to guide customers through the onboarding process while providing an excellent customer experience. They are responsible for scheduling and leading all onboarding meetings and training, serving as the tactical point-of-contact to software launch.
You Will:
· Effectively oversee the simultaneous implementation of multiple customers, maintaining a daily task list to ensure timely delivery of value
· Act as a liaison between internal and external team members to deliver on the project scope and ensure customer satisfaction
· Facilitate customer meetings to collect information, work through onboarding activities, and provide updates on onboarding progress
· Present technical information both verbally and written to technical and non-technical audiences
· Collaborate with Customer Success Managers by providing status updates on onboarding, making them aware of any issues or escalations that may cause onboarding to miss key deadlines
· Conduct trainings and demonstrate product functionality to existing customers
· Resolve customer issues, alone and through collaboration with other teams; approach all situations with curiosity and creativity
· Maintain high level of expertise and technical proficiency in our product
· Partner with the Product teams during new product and feature launches to ensure you understand how they will apply to the customer’s technical needs
· Advocate for the customer by taking their feedback and sharing it with other departments to improve processes and product offerings that impact the customer experience
· Continuously look for opportunities to improve implementation processes
· Contribute towards the development of a strong team environment by upholding high work standards
· Go the extra mile to ensure our customers are successful
· Occasional travel (≤5%) may be required to visit customers, attend onsite workshops, or participate in company events.
You Have:
· Technical aptitude and ability to learn software programs
· Strong communication and interpersonal skills, both written and verbal; effectively use email, phone calls, and meetings to make decisions and resolve problems
· Ability to explain technical situations in non-technical terms
· The skills to be personable, patient, and empathic when working through customer issues and escalations
· The ability to manage multiple priorities while maintaining strict attention to details
· Energy and are self-motivated; a team player who is a proactive and creative problem solver
· Experience working cross-functionally in a team-oriented environment – emphasizing overall success over individual responsibilities
· A desire to learn, take initiative, and deliver results
Why Quantum Workplace?
At Quantum Workplace, we believe thriving teams move our own business forward too. That belief shapes how we work, how we lead, and how we support one another every day.
We’re intentional about how we show up, guided by our core values. And we hold ourselves accountable to creating a place where people can do meaningful work and grow. If you want a candid look at what it’s like to work here, check out our Glassdoor reviews.
Below are some of the ways we support our teams and help them thrive.
We care for our Qwirks and their families
· Health Insurance: We offer 3 options (1 option is 100% premium paid by QW for employees) + Telehealth
· Dental & Vision: We cover 100% of premiums for employees
· 401k: We match 100% of contributions up to 4% and you're fully vested on day 1
· Additionally, our benefits include parental leave, PTO, summer hours, zoo membership, and more.
We seek to belong
· Employee-led Council works to create a more inclusive workplace
· No dress code - wear what makes you feel confident - BE YOU!
We invest in wellness and development
· Annual professional and wellness development allowance – conferences, books, gym reimbursements, workout equipment, and more!
· Our Omaha office has an on-site fitness center - free for Qwirk use
· Monthly manager-employee lunches for goal planning and development
· Zoo membership to your closest zoo
· Remote work stipend for 100% remote Qwirks
At Quantum Workplace, we are an equal opportunity employer. We are committed to building an inclusive team that represents a variety of backgrounds and skills. Please apply, regardless if you think you meet all the requirements. We want to hear from you. Please note, that we are not currently hiring in California.
Applicants with disabilities may contact the Quantum Workplace Employee Success Team via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Employee Success team at [email protected] or 402-415-8302.
We value and are committed to providing equal employment opportunities to all qualified applicants. However, we are unable to provide employment sponsorships at this time. Applicants must be authorized to work for ANY employer in the U.S. without the need for sponsorship now or in the future. We understand that this may be disappointing news for some candidates, and we apologize for any inconvenience this may cause.
Go back to our job listings page.
Top Skills
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