Manage customer order fulfillment and supply chain operations for hyperscale customers. Coordinate demand and supply planning, S&OP alignment, logistics execution, delivery schedules, allocation during shortages, revenue forecasting, escalation management, and risk mitigation. The role improves predictability, fulfillment, profitability, and service quality while partnering with sales, product lifecycle management, business controllers, supply chain teams, and customers.
As a Customer Operations Manager at Nokia, your core mission is to Deliver Better Customer experience by Orchestrating Planning & Delivery Operations for Hyperscale Customers, Drive Improved execution planning, Predictability and Fulfilment
Responsibilities- Act as OPS SPOC towards Customer team and Customer about order fulfilment and escalations
- Performs supply chain Management operations
- Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve supply chain design
- Contributes to supply chain processes and execution, profitability and efficiency meeting accurate and timely services to customers both in terms of quality and cost efficiency.
- Drive Demand Planning S&OP alignment with Sales/ PLM/ Supply Chain to ensure Timely Supply Planning trigger and maximum Forecast accuracy
- Supports pre-sales by evaluating logistics requirements, planning the Logistics and supply chain execution.
- Contributes to logistics execution process to meet the CT and Delivery Operations business targets (includes monitor and control)
- Manages Order Delivery Schedule with BD Supply chain, seek improvement, Chase down Supply shortages and mitigation, Provide daily/weekly updates to the CT and/Or Customers
- Drive Allocation requirement for specific customer during Supply chain shortage environment
- Own HW revenue Forecasting and alignment with Business controller In accordance to Execution plan and drive Risk Mitigation to achieve targets
You have:
- 15+ years of experience in Supply Chain Management, Order fulfilment
- Bachelor's degree or equivalent practical experience
- Expertise in Kinaxis, SAP, MS Office tools
- Proficiency in Requirement Analysis, Stakeholder management, Process Improvement
- Strong communication skills and ability to manage complex relationships
It would be nice if you also had:
- Experience with AI Agentic tools
- Familiarity with Hyperscale Business and requirement
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits in US:
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
The above benefits exclude students.
Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
Similar Jobs
.png)
Food • Software
Own sales, onboarding, and customer success operations, including territory management, commissions, pipeline and lifecycle processes, CRM data hygiene, reporting, health scoring, segmentation, and workflow improvements. Translate operational needs into buildable requirements for Business Systems, reduce manual work, improve process consistency, and support revenue teams through data-informed decisions and cross-functional partnership.
Top Skills:
GongOutreachPlanhatSalesforce
Artificial Intelligence • Healthtech • Robotics • Software
Owns US customer and commercial operations for a healthcare hardware and AI company. Responsibilities include forecasting camera demand, managing manufacturing partners and inventory, launching repair and replacement services, executing and negotiating customer contracts, managing legacy obligations, creating SOPs and policies, and automating operational workflows with AI tooling. The role is remote, US-based, with occasional travel for customer engagements and team offsites.
Top Skills:
AIHardware TechnologyMachine LearningWorkflow Automation
Software
Manage Customer Success operations, Salesforce and business-system administration, integrations, reporting, and process improvement. Support AI and automation use cases from discovery through deployment, monitoring, documentation, training, and continuous improvement. Maintain data quality, privacy, security, and responsible-use controls while coordinating cross-functional projects and stakeholders. The role requires hands-on Salesforce expertise, systems troubleshooting, analytics, and experience delivering practical AI or automation solutions in a technology-driven environment.
Top Skills:
ApexGitHubspotJIRALightning Web ComponentsExcelMicrosoft Sql ServerMixmaxPostgresPower BIRestSalesforceSoapSOQLSoslTableau
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
