Customer Operations Specialist

About You

You’re the kind of person who finishes what they start (and probably double-checks it for good measure). 

Organized is your middle name—or at least it would be if that were socially acceptable

You communicate clearly, kindly, and often—no one is left guessing when you’re on the case. 

When something goes sideways, you don’t panic—you get curious and start solving

You can juggle multiple priorities without dropping the ball (and maybe even make it look easy)

You bring positive energy to your work and genuinely enjoy being part of a team. If you were a luxury car utility, you might say you’re like a seat warmer: comforting and warm to be around, but also know how to light a fire under someone.

What You Will Do

Own end-to-end order execution for assigned customers, from order receipt through delivery

Review and process sales orders, ensuring accuracy across pricing, quantities, lead times, and routing

Build strong relationships with and maintain good communication with buyers and 3PL partners. 

Proactively identify and resolve order, inventory, and fulfillment issues, partnering cross-functionally with Supply, Transportation, inventory control, and Warehouse teams

Maintain clear, timely communication with buyers on all OTIF-related challenges and resolutions
Monitor open orders, inventory levels, and fulfillment performance on a daily basis

Manage inventory visibility and allocation across 3PLs to support customer demand and consolidation strategies

Partner with Transportation to ensure efficient and timely shipment execution

Assist with quarterly inventory reconciliations and reports.

Support EDI onboarding for new customers and troubleshoot ongoing EDI errors

Your Experience

Proficiency in Excel and G Suite is preferred.

Production, Logistics, Inventory, or Warehousing experience is a plus.

Inventory Management software (ERP or IMS) and EDI experience is a plus.