Customer Order Manager

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. 

More about the role

As a Customer Order Manager, your role will be to manage customer order processes to ensure timely delivery and customer satisfaction. As well as coordinating with cross-functional teams to address issues and improve efficiency & analyze order data to enhance performance and support strategic planning.

What you’ll do  

• Lead, coach, and develop a four‑person Order Management team, ensuring strong performance, cross‑training, and consistent execution of order processes.

• Oversee end‑to‑end order accuracy and coordination — including validation, pricing, scheduling, and delivery alignment across SAP/ERP systems.

• Drive continuous improvement and standardization of order management workflows to increase efficiency, accuracy, and customer satisfaction.

• Partner cross‑functionally with Sales, Supply Chain, Finance, and Quality to resolve constraints, support large project‑based orders, and reinforce smooth order-to-delivery execution.

• Engage directly with customers and sales teams to clarify complex orders, troubleshoot issues, and communicate requirements clearly in both written and verbal forms.

• Champion digital tools and data accuracy (SAP/S4HANA, sales order tools, pricing corrections, BOM-related adjustments), supporting process maturity and adoption across the team.

More about you

While we value and appreciate all applicants, we believe the following background and capabilities will help you shine brightly in this role:

• Bachelor’s degree in supply chain, Business Administration, or a related field; equivalent years of relevant experience will be considered in lieu of a degree

• 5+ years of experience in order management or supply chain operations, supporting complex or multi‑component order processes

• Hands-on ERP/MRP experience (SAP/S4HANA preferred, but experience with any major ERP accepted)

• Proven experience leading, coaching, or developing team members or serving as a senior go‑to resource within an operations environment.

• Strong communication skills with the ability to explain complex order issues to customers and cross‑functional teams.

• Project coordination or project management experience preferred (PMP not required).

• Familiarity with continuous improvement methods (Lean, Six Sigma, or structured problem‑solving) is a plus.

• Supply Chain certifications (e.g., APICS CSCP) are a plus and support success in the role

Must be legally authorized to work in the United States without current or future company sponsorship needs.

Our candidate profile is just a guide. We know many talented people only apply for jobs when there is an exact match. If you don’t meet every requirement but believe this role is right for you, we would still love to hear from you.

Salary & Benefits

Salary: $67,200 – $95,000 (based on experience level)

Bonus: target bonus opportunity 5%

Benefits Overview: Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account

See #SignifyLife through the eyes of our employees!

Come join us, and together we can light the way. 

#LI-DM1

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. 

Come join us, and together we can light up the future.