Manage end-to-end delivery of complex, multi-year technology programs for strategic customers. Develop plans, timelines, documentation, and status reporting; lead cross-functional teams; manage risks, resources, and stakeholder expectations; and ensure customer satisfaction. Support pre-contract planning, program reviews, contingency planning, and continuous improvement while coordinating with sales, product, technical, finance, and supply chain teams.
Customer Facing Program Manager
We are currently seeking an experienced Program Manager to manage and deliver complex programs for one of our top strategic customers. The ideal candidate will have a strong background in technical project/program management, excellent communication and interpersonal skills, and the ability to build strong relationships with customers and internal stakeholders. The Program Manager is accountable for end-to-end program delivery and overall customer satisfaction.
ResponsibilitiesKey Responsibilities:
- Support offer development and pre-contract planning to identify the delivery approach and potential risks to the contract deliverables.
- Develop and execute project/program plans, objectives, and timelines to ensure successful program delivery.
- Maintain detailed project/program documentation, status reports, action registers, and lessons learned.
- Lead cross-functional teams, setting expectations and coordinating resources and activities in support of program deliverables.
- Identify and mitigate program risks, and develop contingency plans as needed.
- Act as a point of contact for customers, both internal and external, building strong relationships and ensuring customer satisfaction.
- Ensure timely delivery of the overall program goals and objectives, conduct program reviews and identify areas for improvement.
- Collaborate with internal teams, including sales, product management, technical teams, finance and supply chain, to ensure alignment regarding deliverables and expectations.
Skills and Qualifications:
- Experience in managing complex, multi-year technology projects, preferably in the telecommunications and/or data center industries.
- Experience in leading cross-functional teams and managing multiple stakeholders.
- Excellent written and verbal communication skills, with the ability to articulate ideas clearly and effectively to all levels of working level peers and to upper-level management.
- Strong leadership and interpersonal skills, with the ability to build and maintain lasting relationships with customers and internal stakeholders.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong problem-solving and analytical skills, with the ability to identify and mitigate program and financial risks.
Nice to Have:
- PMP certification or equivalent.
- Experience with change management processes and tools.
- Familiarity with Nokia's PM@Nokia methodology and Mode of Operation (MoO).
- Knowledge of financial forecasting and budget management in projects/programs.
- In-depth knowledge of Excel, PowerPoint, and other Microsoft programs/tools.
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