Act as the voice of the customer for quality across multiple accounts, drive issue resolution and corrective actions, monitor performance trends, collaborate cross-functionally, and support product qualification and reliability improvements.
For over four decades, Cirrus Logic has been propelled by the top engineers in mixed-signal processing. Our rockstar team thrives on solving complex challenges with innovative end-user solutions for the world's top consumer brands. Cirrus Logic is also known for its award-winning culture, which was built on a foundation of inclusion and fairness, meaningful community engagement, and delivering enjoyable employee experiences at every turn. But we couldn’t do it without our extraordinary workforce – and that’s where you come in. Join our team and help us continue to make Cirrus Logic an exceptional place to grow your career!
In this position, you will be the “voice of the customer” responsible for Customer Quality interactions across multiple customers and will work closely with multi-functional teams across the organization to drive ongoing improvements in quality processes to support our customers. You will directly interface with leaders across all function to enable world-class product development, qualification, implementation, and execution of best practices, and will significantly impact our programs by being the voice of the customer within the quality function.
Responsibilities
- Establish key contacts and foster working relationships within the customer - both engineering and management ranks
- Strategically identify / prioritize / escalate issues and corrective actions
- Manage and drive timely closure of customers’ issue by working to resolve problems including oversight of the initiation, identification of root cause, and implementation of permanent corrective/preventative actions
- Establish key actions to measure, evaluate, and improve Customer Satisfaction
- Monitor performance metrics for potential adverse trends (i.e., Global and Site Specific)
- Interact and collaborate with Cirrus Logic Sales, Product/Test, Applications, Design, and Quality teams around the globe to address issues or initiatives
- Lead and participate in customer proposals of programs/activities as requested/required
- Directly interface with Cirrus Logic management across functions to enable world-class product development, qualification execution, and implementation of quality best practices
- Work with Cirrus Logic engineers to ensure component quality and reliability; making recommendations for improvement
Required Knowledge, Skills and Experience
- BS in Electrical Engineering / Mechanical Engineering / Advanced Mechanics / Physics / Materials and 5+ years of quality / sales / technical experience
- Highly skilled Field Applications, Product/Test, Failure Analysis, or Customer Quality Professional with experience in mixed-signal devices
- Strong problem solving, documentation, and communication skills.
- Strong negotiation and influencing skills
- Able to handle high-pressure customer quality issues while maintaining the highest level of professionalism in facing both the customer and internal engineering teams
- Good understanding of semiconductor fabrication, assembly, and product assembly processes
- Good understanding of ATE and bench test methods, results, and interpretation
- Working knowledge of statistics and production control processes
- Knowledgeable in data analysis and interpretation
- Strong communication (oral & written), presentation and organizational skills
- Must be able to available for up to 10% travel
Preferred Knowledge, Skills And Experience
- MS in Electrical Engineering / Mechanical Engineering / Advanced Mechanics / Physics / Materials and 10+ years of quality / sales / technical experience
#LI-CC1 #LI-Hybrid
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Export control restrictions based upon applicable laws and regulations would prohibit candidates who are nationals of certain embargoed countries from working in this position without Cirrus Logic first obtaining an export license. Candidates for this role must be able to access technical data without a requirement for an export license. We are unable to sponsor or obtain export licenses for this role.
Cirrus Logic strives to select the best qualified applicant for any opening. Different approaches, ideas and points of view are both valued and respected. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, national origin, age, protected veteran or disabled status, genetic information, or any other classification protected by applicable law.
Top Skills
Ate
Bench Test Methods
Data Analysis
Failure Analysis
Mixed-Signal Devices
Product Assembly Processes
Production Control Processes
Semiconductor Fabrication
Statistics
Cirrus Logic Austin, Texas, USA Office
Cirrus Logic is nestled in the trendy West 6th neighborhood of Downtown Austin. Steps from our headquarters, you'll find incredible restaurants and nightlife, eclectic boutiques, independent book and record stores and the flagship Whole Foods Market and the Lady Bird Lake hike-and-bike trail.
Cirrus Logic Austin, Texas, USA Office
Cirrus Logic is nestled in the trendy West 6th neighborhood of Downtown Austin. Steps from our headquarters, you'll find incredible restaurants and nightlife, eclectic boutiques, independent book and record stores and the flagship Whole Foods Market and the Lady Bird Lake hike-and-bike trail.
Cirrus Logic Austin, Texas, USA Office
Cirrus Logic is nestled in the trendy West 6th neighborhood of Downtown Austin. Steps from our headquarters, you'll find incredible restaurants and nightlife, eclectic boutiques, independent book and record stores and the flagship Whole Foods Market and the Lady Bird Lake hike-and-bike trail.
Cirrus Logic Austin, Texas, USA Office
Just blocks away from ACL and hike and bike trails. Tons of restaurants and close to public transporation.
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