Answer inbound customer calls to resolve account issues, product questions, order status, and troubleshooting; document interactions in CRM, follow scripts, and escalate when necessary.
Job Summary:
Provides support via phone to customers, resolving questions, complaints, and requests while delivering excellent service.
Description:
Answer inbound customer phone calls, assist with account issues, product questions, order status, and troubleshooting; document interactions in CRM; follow scripts and guidelines; escalate issues appropriately.
Qualifications:
• High school diploma or equivalent
• Clear phone communication
• 1+ year customer service experience preferred
• Reliable internet & quiet workspace
Benefits:
Remote work, paid holidays/PTO, health benefit options, training programs
Top Skills
CRM
Similar Jobs
Fintech
Provide support to accountholders via phone, educating them on healthcare reimbursement accounts, ensuring compliance, and delivering excellent customer service. Handle inquiries, resolve issues, and navigate online tools while maintaining member privacy.
Big Data • Information Technology • Software • Analytics • Energy
Drive enterprise sales in power and renewables by building C-suite relationships, leading consultative pursuits, aligning Enverus SaaS solutions to customer strategy, managing pipeline (3.5x quota), creating business cases/ROI, closing deals, and maintaining sales data and reports.
Top Skills:
AccessExcelMicrosoft WordOutlookPowerPointSaaS
Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Generative AI
Handle 100% inbound customer calls to retain and upsell EchoStar TV, internet, and wireless products. Meet quotas in a fast-paced environment, maintain strong customer relationships, and follow company processes. Work full-time from a home office in Florida (excluding Miami and Boca Raton) with required equipment and pass pre-employment screening.
Top Skills:
2+ MonitorsBoost MobileDish TvSling TvSmartphoneUsb Keyboard/Mouse/HeadsetWebcamWired Internet (25 Mbps Download/2 Mbps Upload)
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
