The Customer Service Representative is responsible for client interactions, resolving inquiries, documenting interactions, and escalating issues as needed in a remote setting.
Job Type: Full-time, Part-time, or Contract
Salary: $45,000–$65,000 annually
Overview:
At OMNY Health™, we are a healthcare technology company focused on using data to drive smarter decisions and better outcomes. We are a remote-first organization that values collaboration, accountability, and meaningful work.
The Customer Service Representative provides exceptional service to clients and patients, handling inquiries, resolving issues, and maintaining high levels of satisfaction.
Responsibilities:
- Respond to client or patient inquiries via phone, email, or chat
- Resolve issues efficiently and professionally
- Document interactions and maintain records
- Escalate complex issues appropriately
Requirements:
- Strong communication and problem-solving skills
- Customer service experience preferred
- Comfortable working independently in a remote environment
- Must live in the U.S. and be authorized to work in the U.S.
Benefits:
- Medical, dental, and vision coverage
- 401k retirement plan
- Paid time off and paid holidays
- Remote work flexibility
- Sign-on bonus for eligible candidates
- Professional development and growth opportunities
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What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
