Similar Jobs
Insurance • Financial Services
Respond to policyholder and agent inquiries via phone and email, process account changes and documents, scan/index materials to OnBase, investigate complaints and potential fraud, assist with mail and outgoing correspondence, complete training, and support team workflow and assigned projects.
Top Skills:
Word,Excel,Onbase
Fintech
Provide phone-based support and education to accountholders on FSAs, HSAs, COBRA and related products. Resolve issues, guide customers through online tools, protect sensitive data, meet quality standards, and may be cross-trained for chat/email/text. Complete mandatory training, pass an 85% product exam, and meet service goals.
Top Skills:
ChatContact Center SoftwareDigital WorkflowEmailHardwired EthernetOnline Tools And AppsSms/Text
Artificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
As a Customer Service Representative, you'll assist clients with life insurance inquiries and transactions, while ensuring exceptional support and communication.
We are looking for a highly motivated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, and providing a high level of service. This position plays a vital role in ensuring customer satisfaction and fostering long-term relationships with our clients.
Key Responsibilities:
- Customer Assistance:
- Handle customer inquiries via phone, email, live chat, or in person in a friendly and professional manner.
- Provide accurate, valid, and timely information by using the appropriate methods/tools.
- Resolve product or service issues by clarifying the customer's complaint, determining the cause, selecting, and explaining the best solution to solve the issue.
- Issue Resolution:
- Follow up with customers to ensure their issues have been resolved and satisfaction has been achieved.
- Document customer interactions, feedback, and troubleshooting steps in the company’s CRM or service database.
- Escalate complex issues to the appropriate department when necessary.
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
