Customer Services Portal Specialist

This role supports the execution and continuous improvement of scalable service operations, working cross‑functionally to ensure reliable, compliant, and efficient processes. You’ll assist with pilots and test runs, monitor workflow effectiveness, and help drive operational improvements that enhance service delivery and user adoption.

Your role:

• Contributes to refining and implementing scalable service operations processes, working with cross-functional teams to ensure smooth integration and alignment with operational goals.

• Ensures that service operations comply with country-specific regulations by making necessary adjustments to processes, under supervision, to meet local standards and regulatory requirements.

• Executes established service operations workflows, continuously monitoring their effectiveness, and suggesting minor operational adjustments to improve efficiency and service delivery.

• Participates in test runs and pilot programs, assisting in identifying operational issues and proposing basic adjustments to improve service process reliability.

You're the right fit if:

• You’ve acquired 1+ years of experience configuring customer users, setting up account structures, user training and engagement/calling campaigns to promote the portal as well as experience using Philips Portal Super User permissions.

• 2+ years of experience in service delivery and/or service operations.

• Your skills include knowledge of administration of Salesforce customer communities and users.

• You have at least a high school diploma.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Tennessee is $33.00 to $52.00 per hour.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Nashville, TN. USA

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.