Customer Success Associate

Job Description:

Customer Success Associate

As a Customer Success Associate, you will be responsible for overall customer satisfaction. Your role focuses on minimizing churn, identifying and capturing opportunities for account growth, and converting customers into strong external references.

Key Qualifications:

• Minimum 5+ years of relevant experience
• Highschool Diploma
• Drive overall customer satisfaction and long-term success
• Minimize customer churn through proactive engagement and support
• Identify and pursue opportunities for account growth
• Develop customers into positive external references and advocates

Customer Advocacy & Collaboration:

• Act as the voice of the customer to internal teams
• Collaborate cross-functionally to ensure customers receive expected value from products and services
• Influence product offerings and help prioritize development and delivery efforts
• Contribute to a team-oriented Customer Success function that partners across the organization

Customer Engagement & Insights:

• Present robotic inspection findings to customer asset managers and O&M site teams
• Validate the value of inspection findings and refine scope of work as needed
• Provide data quality feedback to robot operations teams
• Lead data-driven discussions during regular customer account meetings
• Visit customer sites as needed to strengthen engagement and outcomes

Account Ownership:

• Manage one primary key account across multiple service locations
• Build and maintain strong relationships with local site teams
• Deliver consistent value across all customer touchpoints

Nextpower offers a comprehensive benefits package. We provide health care coverage, dental and vision, 401(K) participation including company matching, company paid holidays with unlimited paid time off, generous discretionary company bonuses, life and disability protection and more. Employees in certain positions may be eligible for stock compensation. All plans are in accordance with relevant plan documents. For more information on Nextpowers benefits please view our company website at www.Nextpower.com.

Pay is based on market location and may vary based on factors including experience, skills, education and other job-related reasons. The annual salary range for this position is $55,000 - $70,000 (Applicable to California)

At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.

Nextpower is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.